Imaging Equipment Services Manager - Florida

Akumin•Tampa, FL

1d•Remote

About The Position

The Imaging Equipment Services Management acts as an internal liaison between the Facilities & Services, and Sales, Operations, Finance, Accounting, Procurement, Supply Chain and vendors. Provides support and information relating to equipment services, facilitates repairs and works with local site teams to ensure service levels are being achieved. Manages service contracts, vendor relationships, and maintenance schedules to minimize downtime and reduce cost. Specific duties include, but are not limited to: Equipment Maintenance & Repair: Ensuring all imaging modalities (CT, MRI, PET-CT, Nuclear Med, Ultrasound) are calibrated, serviced, and operating at peak performance. Provides support and information relating to new and used equipment availability and delivery, external equipment rental, inter-regional transfer, equipment disposal, and equipment support information. Manage equipment availability for interim opportunities. Works with internal and external stakeholders to coordinate equipment needs and deliveries. Operational Management: Managing service contracts, vendor relationships, and maintenance schedules to minimize downtime. Identify equipment with high R&M, helium usage, etc., and make recommendations to reduce operating cost vs replacement. Assist the VP of Facilities & Service with coordinating asset availability with sales needs including open day’s availability and full asset utilization. Attends regional operational calls to determine potential future asset purges, open days and service issues related to scanners, chillers and facilities. Assists with escalating service issues with vendors and OEMs. Works with Regional VPs, Directors and site Managers to identify service deficiencies and needs. Communicates with OEM/vendors and field teams to expedite acute equipment related concerns. Work Order & PO Management: Quickley respond and mange to completion all work orders related to imaging equipment, chillers, and other facility service work as needed. Issue PO’s and track all equipment, chiller, and systems cost. Manages all work orders, PO’s, and equipment and chiller related cost. Analysis and strategically reduces cost. Compliance & Safety: Adhering to FDA regulations, ISO 13485 standards, and safety protocols for medical devices. Regulatory Compliance: Work with the compliance, quality and safety teams to assist with ensuring strict adherence to FDA (21 CFR), ACR (American College of Radiology), Joint Commission (JCAHO), and state regulations regarding radiation safety and equipment standards Strategic Planning: Evaluating new technology, managing costs for equipment expenditures, and providing training for site staff on device usage. Workflow Optimization: Evaluating and enhancing departmental processes to increase productivity and reduce equipment downtime. Budgeting & Financial Management: Managing operational budgets, including service contracts, parts inventory, and capital expenditures with a focus on costs. Works with internal and external stakeholders to reduce expenses while driving increased uptime and reliability. Teamwork: Maintaining strong productive relationships with internal and external stakeholders. Technical Communication: Effectively explaining technical issues to non-technical stakeholders and translating clinical needs into technical requirements. Meetings: Attend and lead meetings related to equipment in a professional manner. Collaboration: Working closely with multidisciplinary teams, including nurses, doctors, and hospital administration. Other duties as assigned.

Requirements

Bachelor's Degree or Equivalent Experience
Minimum of 5 years related experience
Strong problem-solving skills
Ability to understand business needs, assess resources, and determine viable solutions
Demonstrated success/ability to manage multiple projects, prioritize deadlines and deliver high-quality results on time
Attention to detail while understanding the big picture, strategy and purpose
Customer-oriented approach with ability to find solutions to complex issues
Demonstrated advanced understanding of Excel (e.g. macros, pivot tables, external data ranges)
Excellent verbal and written communication skills
Work order management experience
Analytical abilities and skills related to equipment management
Proven track record of reducing cost

Nice To Haves

Healthcare Imaging Experience
Field Service Experience

Responsibilities

Ensuring all imaging modalities (CT, MRI, PET-CT, Nuclear Med, Ultrasound) are calibrated, serviced, and operating at peak performance
Managing service contracts, vendor relationships, and maintenance schedules to minimize downtime
Identifying equipment with high R&M, helium usage, etc., and make recommendations to reduce operating cost vs replacement
Assisting the VP of Facilities & Service with coordinating asset availability with sales needs including open day’s availability and full asset utilization
Attending regional operational calls to determine potential future asset purges, open days and service issues related to scanners, chillers and facilities
Assisting with escalating service issues with vendors and OEMs
Working with Regional VPs, Directors and site Managers to identify service deficiencies and needs
Communicating with OEM/vendors and field teams to expedite acute equipment related concerns
Quickley respond and mange to completion all work orders related to imaging equipment, chillers, and other facility service work as needed
Issue PO’s and track all equipment, chiller, and systems cost
Managing all work orders, PO’s, and equipment and chiller related cost
Analysis and strategically reduces cost
Adhering to FDA regulations, ISO 13485 standards, and safety protocols for medical devices
Evaluating new technology, managing costs for equipment expenditures, and providing training for site staff on device usage
Evaluating and enhancing departmental processes to increase productivity and reduce equipment downtime
Managing operational budgets, including service contracts, parts inventory, and capital expenditures with a focus on costs
Working with internal and external stakeholders to reduce expenses while driving increased uptime and reliability
Maintaining strong productive relationships with internal and external stakeholders
Effectively explaining technical issues to non-technical stakeholders and translating clinical needs into technical requirements
Attend and lead meetings related to equipment in a professional manner
Working closely with multidisciplinary teams, including nurses, doctors, and hospital administration
Other duties as assigned