Imaging Concierge Representative - Days

VCU Health•Richmond, VA

14d

About The Position

The Imaging Concierge Representative serves as a concierge liaison for external healthcare providers by facilitating the submission and tracking of patient imaging orders to VCU Health. This position oversees the entire workflow—from order receipt and data entry to scheduling, exam completion, and delivery of final reports. The Imaging Concierge Representative functions as the primary point of contact for provider offices, offering timely updates and ensuring a seamless experience throughout the patient care process.

Requirements

High school diploma
Healthcare experience

Nice To Haves

Associates degree in Health Administration or related field or applicable education
Five ( 5 ) years of related healthcare experience
Medical terminology
Epic experience
Understanding of healthcare scheduling workflows, order management and referral coordination processes.
Excellent written and verbal communication skills.
Ability to multitask in a high-volume environment.
Strong attention to detail and organizational skills to ensure accuracy in order tracking and documentation.
Ability to work independently and collaboratively.
Proficiency in Microsoft Office Suite and comfort in expanding knowledge in new digital tools.
Problem-solving and critical thinking skills.
Understanding of HIPAA regulations and commitment to upholding patient confidentiality.

Responsibilities

Acts as a direct line of communication for outside providers office to correspond with regarding their patients ’ imaging services
Receives and transcribes imaging-related orders from outside providers.
Communicates with provider office to request new orders, insurance information, or demographics concerning patient
Uses a tracker log to enter patient s’ step in process to be sent to outside providers on a weekly basis.
Checks on patient order s to ensure timely scheduling of exam s
Acts as a direct line of communication for providers for same-day or urgent requests.
Sends reports to outside providers once exams have been completed.
Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.
Provides assistance to team members.
Accepts alternate assignments as