IM BILLING SPECIALIST A/R

RALEIGH MEDICAL GROUP PA•Raleigh, NC

About The Position

At Raleigh Medical Group we know that when our team members are supported, valued, and appreciated, great things happen. We’re passionate about providing exceptional care to our patients, and that starts with taking care of the people who make it all possible. Our group continues to grow, and we’re excited to add a detail-loving, problem-solving, claims-chasing superstar to our team! If you thrive in the world of insurance follow-up, enjoy cracking claim puzzles, and take pride in keeping A/R low and cash flow strong — this might just be your perfect fit!

Requirements

High school diploma or equivalent
5 years of experience in physician billing/insurance follow-up
Strong knowledge of ICD-10 and CPT
Clear, professional communication skills
Ability to work independently and deliver accurate, timely results
A positive attitude and commitment to strong working relationships
Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice
Work independently in a timely, accurate, and thorough manner
Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.

Nice To Haves

CPC certification = big bonus!
Familiarity with Allscripts PM/EHR and MS Excel (preferred!)
Experience with Allscripts PM/EHR and MS Excel are preferred

Responsibilities

Be the friendly, professional voice our patients trust — returning calls within 48 hours
Set up patient payment plans like a pro
Tackle insurance correspondence and calls with confidence
Investigate claim issues and file appeals like a true billing detective
Audit accounts and uncover solutions
Process adjustments/write-offs with accuracy and documentation
Manage credit balances, refunds, and reimbursement tasks
Partner with physicians on denials, problem accounts, and best billing practices
Communicate coding/billing expectations clearly and professionally
Collaborate with posting staff to resolve payment issues
Guard patient information and uphold HIPAA standards
Keep PHI secure while knowing exactly what you should access — and why