Illusion Expert

Museum of Illusions•Boston, MA

14d

About The Position

Attitude is everything! We are looking for open, hospitable, friendly, outgoing, and enthusiastic individuals who make every guest’s visit memorable! As an Illusion Expert you will set the tone for the guest experience, playing an integral role in the success of the Museum by facilitating interaction with the exhibits for guests of all ages. Additionally, you will monitor and assist with museum operations, and work cross-functionally in various areas of the museum to ensure guests’ needs are met and the museum is maintained to brand standards.

Requirements

High School Diploma
2 years of customer-facing experience highly desired
Exceptional communication and interpersonal skills
Passion for guest engagement
An outgoing attitude
Proactive, reliable, and trustworthy.
Ability to work under pressure.
Significant emotional intelligence.
Self-starter personality.
Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
Must be able to ascend/descend flights of stairs.
Must be able to bend, stoop, kneel, crawl, crouch, and squat.
Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, sexes and genders.
Must be able to lift 25 lbs.
Must be able to work both indoors and outdoors.
Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.
Must be able to stand for the duration of your shift.

Nice To Haves

Experience in the arts, entertainment, attractions, performance or hospitality industry is a strong plus

Responsibilities

Willingness to perform the most effective role.
Present a positive and professional demeanor, as an ambassador for the Museum.
Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!
Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play
Assist guests in capturing the best photographic memories.
Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
Provide tours to guests or prospective group clients as requested by management
Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.
Maintain the museum’s traffic flow.
Serve as an ambassador of first impressions at the reception area.
Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.
Restock the retail shop with merchandise ensuring displays meet brand standards.
Engage with guests in the retail shop, answer questions, suggest products.
Engage with guests in the Smart Playroom as they work to solve the puzzles