Illusion Expert

Museum of Illusions•Detroit, MI

1d•Onsite

About The Position

Museum of Illusions is the world's largest and fastest-growing museum chain, with nearly 70 locations, having welcomed over 20 million visitors worldwide since 2015. It offers a visual, sensory, and educational experience designed to engage wonder and shift perspective through the science behind optical illusions. The company values play, exploration, and creativity, and is rapidly growing, aiming to inspire wonder and joy through illusions. The ideal candidate possesses an open, hospitable, friendly, outgoing, and enthusiastic attitude to make every guest’s visit memorable. As an Illusion Expert, the role involves setting the tone for the guest experience by facilitating interaction with exhibits for all ages, monitoring and assisting with museum operations, and working cross-functionally to ensure guest needs are met and the museum maintains brand standards.

Requirements

High School Diploma
2 years of customer-facing experience highly desired
Passion for guest engagement
An outgoing attitude
Proactive, reliable, and trustworthy.
Ability to work under pressure.
Significant emotional intelligence.
Self-starter personality.

Nice To Haves

Experience in the arts, entertainment, performance or hospitality industry is a strong plus

Responsibilities

Willingness to perform the most effective role.
Present a positive and professional demeanor, as an ambassador for the Museum.
Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!
Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play!
Assist guests in capturing the best photographic memories.
Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
Provide tours to guests or prospective group clients as requested by management.
Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.
Maintain the museum’s traffic flow.
Serve as an ambassador of first impressions at the reception area.
Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.
Restock the retail shop with merchandise ensuring displays meet brand standards.
Engage with guests in the retail shop, answer questions, suggest products.
Engage with guests in the Smart Playroom as they work to solve the puzzles!