iGaming B2C Support - Finnish Speaker

JobMatchingPartner • Malta, MT

2d • Remote

About The Position

An iGaming Operator is expanding its portfolio by adding a new brand targeting the Finnish-speaking market. They are seeking an experienced Finnish-speaking Customer Service Agent to be one of the initial members of their Customer Support team. The role is offered on a full-time, fully remote basis with a basic starting salary of €26-28K. Employment can be offered in Malta or Cyprus, or the individual can invoice the company. A laptop will be provided.

Requirements

• Excellent written & spoken communication skills in Finnish (native/C2 level)
• Fluency in English, written and spoken
• A couple of years' experience from working with CS for iGaming
• Internet & IT savvy
• Quick learner
• Responsible and reliable
• Able to work responsibly with minimal supervision

Responsibilities

• Provide customer support via chat, phone and email in Finnish and English
• Support players with technical (perceived or actual) problems
• Ensure player satisfaction through applying professionalism and empathy
• Educate players on game rules and features
• Help translating shorter texts for FAOs and promotions
• Assist players with finding their way around the website and current promotions

Benefits

• Starting Salary €26-28K
• Fully remote role
• Can invoice the company OR Employment can be offered in Malta or Cyprus
• Laptop will be provided by the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees