Identity Management Administrator

TEKsystems•Concord, NH

4d•$30 - $40•Hybrid

About The Position

Position requires experience with Microsoft Active Directory, Azure Active Directory, Microsoft Exchange, PowerShell, and M365 Cloud solutions. This position is heavily focused on identity/permissions management and troubleshooting network access. Selected candidate will be doing account builds, processing data access requests, managing tickets, supporting basic email problems, and managing group memberships. Often this will require research and follow up with approvers before implementing requested changes. Creates and maintains user identities; allocates enterprise licenses, administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements. Administers and troubleshoots secure user access to email resources and collaboration platforms for Executive Branch agencies; includes managing email accounts, distribution lists, and other shared mail resources; provides second tier support. Works with and creates PowerShell scripts to provide efficiencies for and optimization of identity management processes. Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery. Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement. Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a technician as needed. Partners with technicians from other DoIT divisions and bureaus to provide support and solutions. Follows all established DoIT and State policies, standards, and procedures.

Requirements

4+ years Windows Active Directory and Azure AD Identity Administration experience
2+ years PowerShell Scripting experience
2+ years Microsoft Exchange Online Support experience
2+ years MS Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing
Exceptional communication skills required as candidate will heavily interact w/technical team and end users for support issues
Identity access management
windows active directory
azure ad identity administration
powershell scripting
microsoft exchange online
ms teams
ms onedrive
Active directory
Access management
Windows
Iam

Nice To Haves

2+ years Networking - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity
1+ years File Access and Recovery - Experience recovering files with VSS and and recovering files from backup
1+ years Information Security
1+ years Documentation Proficiency
networking
dns
dhcp
ip protocols
file access
file recovery
information security
documentation proficiency

Responsibilities

Creates and maintains user identities
Allocates enterprise licenses
Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies
Ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements
Administers and troubleshoots secure user access to email resources and collaboration platforms for Executive Branch agencies
Manages email accounts, distribution lists, and other shared mail resources
Provides second tier support
Works with and creates PowerShell scripts to provide efficiencies for and optimization of identity management processes
Provides file recovery with Volume Shadow Services and current file backup software
Provides guidance for user self-service of cloud file and email recovery
Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards
Contributes ideas for process and workflow improvement
Monitors and analyzes Help Desk requests
Performs initial triage, evaluation, second tier resolution, or transfers requests to a technician as needed
Partners with technicians from other DoIT divisions and bureaus to provide support and solutions
Follows all established DoIT and State policies, standards, and procedures