Identity and Access Management Technical Director II

Truist Bank•Raleigh, NC

23d

About The Position

The IAM Technical Director II position will lead a team of 5 to 10 analysts to ensure effective governance and compliance for Privileged Access Management processes and controls. Align with IAM-wide priorities that define ‘our what’ that may change based on business need Consistently align with Truist Vision, Mission and Values and demonstrate ‘our how’ IAM works: Accountability: set expectations, hold teams accountable, check-in and provide feedback Remove ‘IAM Blinders’: take a Truist-wide approach to owning and resolving challenges Strengthen Team: coach-up, performance manage, develop, and reward top performers/visibility Management System: establish and cascade a predictable schedule for team engagement Continuous Improvement: consistently seeking ways to get better Manage a team of 5 to 10 direct report teammates and contract workers who oversee defined structured process tasks; may have oversight for complex, unstructured processes. Perform hiring, coaching, terminations, disciplinary action, and performance reviews to enable and maintain the strategy. Oversee strategic and operational plans in support of business objectives; develop cross-departmental business cases to solve problems by making technical and financial tradeoffs. Apply a balance of 40% technical and 60% functional knowledge to deliver quality results. Design and implement the identity management and access control strategy on time and within budget: Formal Services Level Agreements (SLAs) Workforce strategy blend of ~30% onshore and ~70% offshore that is comprised of ~30% teammate, ~60% vendor managed service, and ~10% time and material contract workers Improve the user experience and reduce the turnover of critical resources Proactively engage with stakeholders to make them aware and willing to adopt our solutions, which includes managing up, out, and down to avoid surprises and position our solutions to be successful. Determine Privileged Access Management (PAM) requirements for IAM standard and ensure coverage and alignment with industry frameworks such as NIST and FFIEC. Detect and ensure remediation of shared user account, service account, and privileged human account non-adherence to the IAM standard. Develop and maintain Privileged Access Management (PAM) training. Identify users requiring training and ensure compliance with PAM training requirements. Communicate changes to Privileged Access Management (PAM) requirements, processes, and controls to appropriate stakeholders. Provide evidence of PAM control effectiveness to lines of defense and external regulators. Design metrics to measure the effectiveness of key access management controls and the performance of access management processes. Partner with CCS-DI team to implement metrics. Monitor data sourcing to ensure completeness and accuracy of data pertinent to metrics. Provide and manage "go to green" plans for any metrics out of appetite. Ensure that PAM controls and processes are applied to new applications and systems. Ensure no non-CCS approved PAM tools are being used.

Requirements

Bachelor’s degree or equivalent
15 years’ technical experience working in the identity and access management control function
10 years’ experience as a manager
10 yeas’ experience in operational planning and execution
10 years managing simple and structured work
10 years managing complex and unstructured work
10 years’ experience leading diverse teams, such as teammates, contract workers, onshore, offshore resources, and/or managed services
5 years’ experience and expert-level technical knowledge of product knowledge and processes for specific IAM areas (e.g., Active directory, RACF, Idaptive, CyberArk, PRIVA, Oracle OIM, Persistent Ignite)
10 years’ experience and basic functional knowledge of tools and processes for the broader IAM capability
10 years’ experience and intermediate-level strength in soft skills and interpersonal communications
10 years’ technical experience working for a top 10 US bank
10 years’ experience collaborating with the following functions: a) infrastructure b) application development c) application support d) business unit risk management e) technology risk f) audit and g) external auditors
10 years’ experience collaborating with the following peer functions in corporate cyber security
10 years’ experience managing the remediation of regulatory matters and internal findings
10 years’ experience in strategic planning and applying industry best practices to operations (NIST, FFIEC)

Nice To Haves

Master’s degree
Understand multiple approaches to designing IAM technical solutions
Experience in waterfall and agile project management methodologies
Experience managing contracts for IAM managed service providers
CISSP Certification

Responsibilities

Lead a team of 5 to 10 analysts to ensure effective governance and compliance for Privileged Access Management processes and controls.
Align with IAM-wide priorities that define ‘our what’ that may change based on business need
Consistently align with Truist Vision, Mission and Values and demonstrate ‘our how’ IAM works: Accountability: set expectations, hold teams accountable, check-in and provide feedback Remove ‘IAM Blinders’: take a Truist-wide approach to owning and resolving challenges Strengthen Team: coach-up, performance manage, develop, and reward top performers/visibility Management System: establish and cascade a predictable schedule for team engagement Continuous Improvement: consistently seeking ways to get better
Manage a team of 5 to 10 direct report teammates and contract workers who oversee defined structured process tasks; may have oversight for complex, unstructured processes.
Perform hiring, coaching, terminations, disciplinary action, and performance reviews to enable and maintain the strategy.
Oversee strategic and operational plans in support of business objectives; develop cross-departmental business cases to solve problems by making technical and financial tradeoffs.
Apply a balance of 40% technical and 60% functional knowledge to deliver quality results.
Design and implement the identity management and access control strategy on time and within budget: Formal Services Level Agreements (SLAs) Workforce strategy blend of ~30% onshore and ~70% offshore that is comprised of ~30% teammate, ~60% vendor managed service, and ~10% time and material contract workers Improve the user experience and reduce the turnover of critical resources
Proactively engage with stakeholders to make them aware and willing to adopt our solutions, which includes managing up, out, and down to avoid surprises and position our solutions to be successful.
Determine Privileged Access Management (PAM) requirements for IAM standard and ensure coverage and alignment with industry frameworks such as NIST and FFIEC.
Detect and ensure remediation of shared user account, service account, and privileged human account non-adherence to the IAM standard.
Develop and maintain Privileged Access Management (PAM) training.
Identify users requiring training and ensure compliance with PAM training requirements.
Communicate changes to Privileged Access Management (PAM) requirements, processes, and controls to appropriate stakeholders.
Provide evidence of PAM control effectiveness to lines of defense and external regulators.
Design metrics to measure the effectiveness of key access management controls and the performance of access management processes.
Partner with CCS-DI team to implement metrics.
Monitor data sourcing to ensure completeness and accuracy of data pertinent to metrics.
Provide and manage "go to green" plans for any metrics out of appetite.
Ensure that PAM controls and processes are applied to new applications and systems.
Ensure no non-CCS approved PAM tools are being used.

Benefits

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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