Identity & Access Specialist

Pacific Northwest National Laboratory • Richland, WA

13d

About The Position

At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget.
Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management.
At PNNL, our Computing and Information Technology organization is redefining how we work and innovate by reimagining the digital workplace. We empower research and streamline operations—making both faster, smarter, and more efficient—so our professionals can tackle some of the world's toughest challenges in science, energy, and national security. Our experts in AI, cybersecurity, design, and engineering work side by side, using real-time insights and human-centered design to break down barriers. Ready to make your mark on tomorrow? Come work with us.
The Computing and Information Technology Directorate works to re-imagine how digital technologies can simplify the research experience, enable data-driven insights for decision makers, and accelerate PNNL’s research missions.
Our Identity and Access Management team is seeking a motivated and skilled Identity & Access Specialist to join our Digital Operations division’s Cloud Data group. The successful candidate will be responsible for automating processes, handling tickets, customer support, and supporting the identity management infrastructure. Candidates possess a strong understanding of IT engineering principles, excellent problem-solving skills, and the ability to work independently and collaboratively within a team. Additional responsibilities include governance, security, and documentation to support business operations and identity lifecycle requirements.
Success in this role means delivering results through strong technical skills, communications, and collaboration with a relentless focus on what’s best for our users and the business.
Applies engineering and technical principles to the design and development of computer networks, cyber security infrastructure, telecommunications, information technology systems and tools, and database systems. Analyzes, installs, integrates, modifies, and supports all associated systems, networks, software, and databases. Plans and conducts projects after analysis of functional and operational requirements. May consult with and lead cross-functional teams.
Ensure the seamless operation and security of identity management systems by automating processes, resolving technical issues, and providing exceptional support to stakeholders. Apply engineering, automation, and technical solutions for PNNL’s on-premises and cloud-based identity systems such as Entra, Active Directory, M365, ICAM, and PKI.

Requirements

• BS/BA or higher

Nice To Haves

• Experience with automation tools and scripting languages (e.g., PowerShell, Python, Power Apps, etc)
• Experience with identity management systems in an Enterprise Environment (e.g., Active Directory, Entra ID (formerly Azure AD), Okta)
• Knowledge of identity management principles and technologies.
• Demonstrated ability to self-direct, prioritize, and manage multiple tasks and priorities.
• Strong interpersonal skills with ability to collaborate effectively in cross-functional teams.
• Demonstrated ability to solve challenging technical problems with innovative solutions.
• Customer service oriented and approachable.
• Exceptional communicator with both technical and nontechnical audiences.

Responsibilities

• Design and implement automated identity workflows to improve efficiency and reduce manual intervention.
• Handle and resolve tickets related to identity management, account creation, and other related tasks.
• Document processes and workflows to ensure knowledge transfer and continuity.
• Ensure compliance and security by adhering to relevant regulations, policies, and industry best practice.
• Monitor user access and activity
• Investigate and troubleshoot issues using Splunk or KQL
• May consult with and participate in cross-functional teams

Benefits

• Employees and their families are offered medical insurance, dental insurance, vision insurance, robust telehealth care options, several mental health benefits, free wellness coaching, health savings account, flexible spending accounts, basic life insurance, disability insurance, employee assistance program, business travel insurance, tuition assistance, relocation, backup childcare, legal benefits, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support.
• Employees are automatically enrolled in our company-funded pension plan and may enroll in our 401 (k) savings plan with company match.
• Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level