Ideal Services Agent (Operator)

Corporate Office • Atlanta, GA

7d • Onsite

About The Position

To direct and assist guest and employees with communication needs in accordance with Omni standards.

Requirements

• Computer skills required.
• Must have the ability to work alone, with others, and remain at work station for entirety of shift.
• Must be able to work a flexible schedule including, weekends and holidays.
• Must have customer service experience with excellent written and especially verbal communication skills.
• Must be able to sit for extended periods of time.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guest.
• Assist all guests and employees.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Recording and making Wake up calls.
• Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees