Idaho Program Manager

Hire Heroes USA•Boise, ID

5d•$70,000•Hybrid

About The Position

Reporting to the Senior Program Manager, Idaho, the Idaho Program Manager serves as a primary driver of Hire Heroes USA’s service delivery for military service members, veterans, and military spouses statewide. This role leads employment initiatives, delivers career-focused programming, and strengthens connections between clients, employers, and community resources. As the experienced owner of the Idaho veteran and military spouse journey, the Program Manager designs and executes integrated, employment-centered strategies—ensuring a seamless path from initial engagement through job placement and long-term success. They serve as the central connector across clients, employers, and internal teams by building strategic partnerships, facilitating events and 1:1 coaching, and driving effective matching, referrals, and follow-through that result in meaningful employment outcomes and high-quality client experiences. A significant portion of the role is dedicated to direct client engagement, providing in-person, phone, and virtual support to educate clients on effective job search strategies, strengthen resumes, and develop interview skills. The Program Manager also coordinates program delivery across Idaho, supporting Career Advisors and team members through training, resource sharing, and collaborative problem-solving to ensure consistent, high-quality service. Additionally, the role leads the planning and execution of events, workshops, and cross-sector initiatives that promote knowledge sharing, align resources, and advance innovative solutions to regional veteran employment challenges. The Program Manager must be flexible for travel throughout the state of Idaho, which may occasionally include weekends and federal holidays, and be committed to fostering partnerships that strengthen the client service structure and ensure seamless program delivery. This is a full-time, hybrid position. Candidates must reside in Boise, ID, and will be required to be on-site, located at the Idaho Outdoor Field House (Boise, Idaho).

Requirements

Strong understanding of the military-affiliated population, including service members, veterans, and military spouses; familiarity with transition challenges, military culture, and relevant systems (e.g., VA, DoD transition programs) preferred
Proven expertise in career coaching and workforce development, including resume strategy, interview preparation, job search execution, and individualized career planning across diverse industries and experience levels
Experience building and sustaining employer partnerships, with the ability to engage organizations in military hiring initiatives, facilitate connections, and translate workforce needs into meaningful opportunities for clients
Proficiency in CRM and data management systems (preferably Salesforce Lightning), with a strong ability to track client progress, analyze outcomes, and use data to inform decision-making and improve service delivery
Advanced proficiency in digital tools and platforms, including Microsoft Office Suite, Google Workspace, Zoom, and social media (LinkedIn, Instagram, Facebook), with the ability to leverage these tools for outreach, engagement, and program delivery
Exceptional communication and facilitation skills, including public speaking experience across workshops, webinars, panels, or community events; ability to engage, influence, and educate diverse audiences
High emotional intelligence and client-centered approach, with the ability to build trust, navigate complex client situations, and deliver services with empathy, professionalism, and accountability
Strong critical thinking and problem-solving skills, with the ability to assess client needs, identify barriers, synthesize information, and implement effective, scalable solutions
Demonstrated ability to manage multiple priorities and initiatives, balancing direct service delivery, event execution, partnership development, and administrative responsibilities in a dynamic environment

Responsibilities

Support the planning and execution of Mission43 networking events—including Coffee Hours and Happy Hours—by creating engaging, well-facilitated environments that foster meaningful connections between job seekers, employers, and community stakeholders, ultimately driving career opportunities and community integration.
Provide ongoing support to employers in implementing military-friendly policies and practices within their organizations, offering guidance on recruitment strategies and retention efforts for military community members
Assist in facilitating events, leading round table discussions, and working with clients while on-site and throughout the state of Idaho
Facilitate events, workshops, and pillar-aligned activities that enhance the overall client experience by integrating employment, education, and community resources into cohesive, high-impact programming
Serve as the on-site point of contact for employers, community partners, and stakeholders; facilitate conversations to support employment connections and engagement
Partner with Career Advisors to address Idaho client needs by conducting timely follow-up, resolving concerns, and researching tailored education and employment pathways—while reinforcing service quality through training support and resource sharing to improve overall client outcomes
Deliver high-impact 1:1 engagement with job seekers—both on-site and virtually—serving as a subject matter expert for the Employment Pillar and providing personalized guidance aligned to individual career goals
Maintain accurate, timely, and comprehensive client records, ensuring all interactions, milestones, and outcomes are documented in the client management system in accordance with organizational standards
Provide individualized career coaching, including resume development, interview preparation, and job search strategy, to equip clients with the tools and confidence needed to secure meaningful employment
Assess client strengths, goals, and barriers to employment, and develop actionable career plans with measurable milestones, ensuring consistent progress toward sustainable career outcomes