ID Coordinator (Johns Hopkins Public Safety)

Johns Hopkins University•Baltimore, MD

1d•$21 - $37•Onsite

About The Position

Johns Hopkins Public Safety is seeking an ID Badge Coordinator reporting to the Manager - ID Services, assists in administering the employee identification process on behalf of Public Safety IT at assigned locations on Johns Hopkins campuses. The ID Coordinator maintains a customer-oriented experience, enjoys task-oriented work and thrives in a fast-paced environment with a diverse body of customers. Specific Duties & Responsibilities Provides exceptional service as a point of contact for customer inquiries. Monitors and responds to customer requests via email, telephone, and in person. Processes online and in-person transactions. Uses specific application software to create and print ID badges and other miscellaneous cards. Distributes identification badges to multiple business units throughout the Johns Hopkins University & Medicine enterprise across all disciplines and backgrounds, including staff, students, faculty, vendors and contractors. Assists in the planning, execution, and production of identification badges for large volume projects. Keeps management informed of trends, problems and resolutions when necessary. Ensures compliance with systemwide policies, procedures, and processes. Maintains daily and weekly statistics for quality control and process improvement. Tracks inventory, consumables and maintains equipment in operational condition. Logs all repairs, replacements, or modifications made ID printers, workstations, or other system components. Regularly interacts with all stakeholders and colleagues in the larger organization. Other duties as assigned.

Requirements

High school diploma or graduation equivalent.
Three (3) years of related administrative or customer service experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Technical qualifications and specialized certifications
End user experience with Software House CCure 9000 Enterprise access control and identification badge systems or comparable technologies.
Comfort level with end user applications, business systems and technology, e.g., technology cards, various card readers, badging printers, digital cameras.

Responsibilities

Provides exceptional service as a point of contact for customer inquiries.
Monitors and responds to customer requests via email, telephone, and in person.
Processes online and in-person transactions.
Uses specific application software to create and print ID badges and other miscellaneous cards.
Distributes identification badges to multiple business units throughout the Johns Hopkins University & Medicine enterprise across all disciplines and backgrounds, including staff, students, faculty, vendors and contractors.
Assists in the planning, execution, and production of identification badges for large volume projects.
Keeps management informed of trends, problems and resolutions when necessary.
Ensures compliance with systemwide policies, procedures, and processes.
Maintains daily and weekly statistics for quality control and process improvement.
Tracks inventory, consumables and maintains equipment in operational condition.
Logs all repairs, replacements, or modifications made ID printers, workstations, or other system components.
Regularly interacts with all stakeholders and colleagues in the larger organization.
Other duties as assigned.