ICT Business Partner (MDI Support)

GDG on Campus | University of Sydney•Takoma Park, MD

23h•Hybrid

About The Position

Solve by Talent is partnering with the University of Sydney to recruit an ICT Business Partner (MDI Support) to support the delivery of key Information and Communications Technology program (ICT) initiatives that help shape the future of education, research, and innovation. The MDI function plays a key role in shaping the University’s digital future by delivering modern, integrated technology capabilities that improve how people work, connect, and access services. Working across a large and complex environment, the team drives meaningful change through better systems, improved experiences, and scalable digital solutions. Why join the University of Sydney? Join one of Australia’s leading universities at a pivotal point of change, where technology is evolving to better support student learning, empower teaching excellence, and enable research delivery at global scale. ICT is central to delivering the University’s academic mission. Working across faculties, disciplines, and research communities, you will shape the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact. This work spans both the critical services that keep the University running every day and the ongoing improvement of systems and experiences. With strong investment and clear direction, you’ll operate in a large and complex environment where your contribution has visible, meaningful impact across the University. You’ll collaborate across academic and professional communities to help shape a more connected and capable University, supporting teaching excellence, research impact, and student success. The opportunity ICT Business Partner, you will help strengthen the connection between ICT and business areas across the University, supporting stakeholders to navigate services, identify needs and improve the way technology supports their objectives. This is a relationship-led role that combines client engagement, service support, delivery coordination and demand management. You will work closely with stakeholders and ICT teams to help translate needs, resolve issues and contribute to high-quality service outcomes.

Requirements

Proven experience in a strategic business partnering, relationship management, or similar role within a university or complex higher education environment
Strong understanding of how to align technology priorities with business needs across diverse stakeholder groups in a large, matrixed organisation
Demonstrated ability to build credibility and influence with senior leaders, balancing strategic thinking with pragmatic delivery
Experience navigating complex governance, operating models, and competing priorities within a large, multifaceted institution
Excellent communication and stakeholder engagement skills, with the ability to translate business needs into clear technology opportunities and outcomes

Responsibilities

Build strong working relationships with stakeholders and provide day-to-day support on ICT services, solutions and initiatives
Gather feedback, identify patterns and help translate business needs into clear requirements or next steps
Support projects, services and portfolio activities by tracking progress, reporting on key metrics and escalating issues where needed
Contribute to planning, demand triage and service improvement activity across a busy and evolving environment
Help communicate ICT initiatives and changes in a clear, practical way to diverse stakeholder groups