ICT Business Analyst - IAM

Stellantis • Auburn Hills, MI

4d

About The Position

The ICT Business Analyst plays a critical role in bridging business stakeholders
and ICT delivery teams to ensure that business needs are accurately captured,
translated into actionable system requirements, and delivered successfully. The
role supports digital platforms, operational systems, and data flows across
Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet,
IAM, and related domains.

The analyst partners closely with Product Owners, business teams, and technical
delivery teams to drive system enhancements, improve operational efficiency, and
enable scalable, data‑driven solutions that support business growth and customer
experience.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Minimum 5 years of working experience in IT Systems
• Proven experience as a Business Analyst within ICT / IT‑driven environments.
• Strong requirements gathering, documentation, and stakeholder management skills.
• Experience working with cross‑functional teams and agile or hybrid delivery models.
• Excellent communication, analytical, and problem‑solving abilities.

Nice To Haves

• Experience in Aftersales and IAM, or Customer Care platforms.

Responsibilities

• Gather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.
• Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.
• Define and document business rules
• Support backlog refinement and prioritization in collaboration with Product Owners.
• Act as the primary liaison between business stakeholders and ICT vendor teams.
• Partner with Product Management, Operations, Finance and external vendors as needed.
• Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.
• Support solution design by ensuring requirements align with existing platforms, integrations, and data models.
• Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.
• Assist with release readiness, documentation, and post‑launch support activities.
• Support data management activities
• Identify process gaps and improvement opportunities across business and system workflows.
• Leverage reporting and analytics to validate requirements, measure outcomes, and support decision‑making.
• Contribute to business improvement initiatives, including automation, AI, and data‑driven enhancements where applicable.
• Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level