ICMS Case Manager
About The Position
This position will deliver intensive case management services to assist clients in achieving the highest level of independence, mental, physical, and emotional well-being. Permanent supportive housing provides services with a whatever it takes for as long as it takes attitude. Participation in services is voluntary; however, staff are responsible for finding ways to engage the most service-resistant tenants. The Case Manager will work collaboratively with the Site Manager, Clinical Supervisor, Director of Services, Mental Health Providers, and Property Manager, to mitigate tenant problems and proactively address issues that put tenants at-risk of eviction.
Requirements
- Bachelors degree in social work or Mental Health related field preferred.
- Minimum one year experience with the homeless population. Or a minimum of two years of experience providing direct mental health or intensive case management services to homeless/chronically homeless individuals.
- Experience working with clients with mental illness, chronic health issues, and substance use disorders.
- Expertise in the following areas: chronically homeless individuals, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
- Proficient knowledge of managed care organizations, Medicare, and Medi-Cal
- Excellent interpersonal skills and sensitivity to working with culturally diverse populations.
- Well-organized and able to comply with documentation and reporting requirements.
- Ability to maintain professional boundaries with clients and effectively manage time.
- Current CPR certification.
Responsibilities
- Outreach and engagement
- Intake, assessment, and individualized service plans
- Assistance with rental subsidy and lease applications, housing location, and eviction prevention
- Ongoing onsite case management
- Linkages to health, mental health, and substance use disorder services
- Assistance with benefits establishment
- Transportation
- Assistance with life skills and community participation, volunteer and educational opportunities, and employment
- Conforms to all agency policies and procedures.
- Maintains/conserves confidentiality of patient and agency information always with HIPAA regulations.
- Regularly attend and participates in scheduled case conferences, staff meetings and agency in-services.
- Follows policies and procedures as per Employee Handbook.
- Maintains all required credentials up to date.
- Reports Fraud and Abuse.
- Knowledge of mandated reporting.
- Conducts timely recording and/or documentation of client contact.
- Attend Department meetings (in person, by phone or on the web).
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
