ICMS Case Manager

Hope The Mission-posted 14 days ago
Full-time • Entry Level
Gardena, CA
51-100 employees
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Hope the Mission’s ICMS (Intensive Case Management Services) Case Managers are an essential part of our Pathway Home team. This role supports participants placed in Permanent Housing by providing individualized, trauma-informed care designed to promote long-term housing stability and personal well-being. The ICMS Case Manager works with participants who have experienced chronic homelessness, often alongside complex physical and behavioral health conditions. This role is grounded in harm reduction, recovery-oriented, and Housing First principles.

  • Maintain a caseload of 20 eligible participants from our Pathway Home site, providing high-quality, client-centered, and strength-based services.
  • Prioritize clients based on acuity and level of service needs.
  • Develop individualized Care Plans for each participant.
  • Conduct weekly or bi-weekly in-person check-ins with clients based on need.
  • Assist with securing documents (ID, Social Security card, income verification, etc.).
  • Coordinate with DMH, DHS, HFH and other County and non profit providers for clinical and supportive services.
  • Conduct home visits and phone check-ins to promote housing stability once housed.
  • Provide landlord mediation and support.
  • Monitor lease compliance and respond to housing crises.
  • Connect clients to mental health, medical, substance use, employment, benefit services and other services as needed.
  • Assist with applications for mainstream benefits including SSI, Medi-Cal, and CalFresh.
  • Facilitate warm hand-offs to clinical providers and ensure follow-up.
  • Submit housing focused service referrals in Comprehensive Health Accompaniment Management Platform (CHAMP) in an effort to place participants in permanent housing placements suited to their needs.
  • Maintain accurate and timely documentation in Comprehensive Health Accompaniment Management Platform (CHAMP) per contractual requirements.
  • Track client progress toward goals and update care plans monthly.
  • Participate in case conferencing and multidisciplinary team (MDT) meetings.
  • Obtain and maintain HMIS access for care coordination purposes with other Non CHAMP providers.
  • Engage in regular communication with housing providers, landlords, and community partners to maintain good working relationships to benefit participants.
  • Respond to behavioral, medical, or housing-related crises with appropriate interventions.
  • Develop safety plans and initiate emergency referrals when necessary.
  • Attend all required training per HFH and Hope the Mission guidelines.
  • Utilize supervision to discuss challenging cases and professional growth.
  • Understanding of ICMS Principles: Trauma-informed, low-barrier, housing-first approaches.
  • Cultural Competency: Ability to engage individuals with diverse backgrounds and needs.
  • Crisis Management: Skilled in de-escalation, safety planning, and urgent service coordination.
  • Strong Documentation: Clear, concise case notes and adherence to confidentiality laws.
  • Organizational Skills: Time management, task prioritization, and follow-through.
  • Relationship Building: Trust-building with participants, landlords, and providers.
  • Flexibility: Comfortable working in field-based, independent environments.
  • Technology Use: Proficient in CHAMP, HMIS, Microsoft Office, and email communication.
  • Experience: Bachelor’s degree in social work, psychology, or related field preferred; 2+ years working with individuals experiencing homelessness, mental illness, or co-occurring disorders in a Case Management capacity.
  • Database Knowledge: Familiar with HMIS, CHAMP, or similar case management databases.
  • Transportation: Valid California driver’s license and clean driving record to enable driving agency provided vehicles.
  • Language: Bilingual (English/Spanish) preferred.
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