Ice Rink and Programs Manager | Full-Time | Angel Of The Winds Arena

Oak View Group•Everett, WA

1d•$80,168

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary The Ice Rink and Programs Manager assists the Ice Rink Director in overseeing operations, programming, and staff at the Everett Community Ice Rink. This role supports the Ice Rink Director in managing ice scheduling, rentals, birthday parties, special events, groups, drop-in public programming, Silvertips practice ice, and other facility activities, while ensuring an exceptional guest experience. The Manager leads the Learn to Skate USA program, develops and markets community and specialty programming, and manages staff and independent contractor coaches to ensure high-quality program delivery. This position is responsible for driving operational efficiency, process improvements, and revenue growth, while supporting risk management initiatives and cross-functional collaboration. The Manager also represents the rink in the community and acts as a key leader in day-to-day operations, providing hands-on support to enhance facility performance, programming, and overall guest satisfaction. This role pays an annual salary of $80,168.40

Requirements

Bachelor’s degree or equivalent industry experience preferred.
3-5 years of pervious experience with ice rink facility operations required.
Experience designing and managing program operations for ska ting instruction, including managing professional staff.
Strong interpersonal, organizational, and management skills.
A love of skating and teaching all ages.
Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.
Must be a clear communicator and cross-organizational collaborator.
Strong verbal and written communication skills.

Responsibilities

Assist the Ice Rink Director with scheduling ice usage.
Oversee ice rentals, tournaments, and special events, partnering with user groups to ensure a positive guest experience.
Develop, implement, promote, market, and direct all phases of the Learn to Skate USA group lesson program.
Develop, oversee, and instruct skating events, seminars, courses, and training sessions.
Manage independent contractor coaches, including hiring, onboarding, scheduling, payroll administration, development, and ongoing support to ensure high-quality program delivery.
Develop, market, and implement community events and special event programming.
Oversee, manage and market Birthday Parties, providing an excellent customer service experience while expanding offerings.
Hire, train, and supervise staff.
Proactively identify staffing needs and implement development opportunities to drive team growth.
Investigate, analyze, and resolve operational problems and complaints.
Assists Ice Rink Director in conducting periodic staff meetings to discuss procedures, problems and policy changes.
Oversee overall daily operation and coordinate with other departments for maintenance of the facility.
Continual improvement of Ice Rink processes for efficiency, modernization, and profitability.
Identify and develop opportunities to create or new expand existing revenue streams.
Assist in risk management through drafting of Licensing Agreements, Terms & Conditions, Coaching Agreements, and other facility agreements and policies.
Collaborates cross-functionally with other departments to identify and develop new opportunities that support events, programs, revenue growth, and overall facility objectives.
Oversee overall daily operation ensuring accountability and efficiency in business processes; coordinate with other departments to maintain and optimize facility operations.
Oversees accurate invoicing of all ice rentals and prepares and delivers required financial and revenue reports to the Director of Finance.
Assist Ice Rink Director in developing the department's annual operating budget and its implementation, delivery and achievement, and to forecast throughout the year.
Respond to and troubleshoot issues outside of regular working hours.
Represent Ice Rink Director at meetings and community events as needed.
Coordinate all Silvertips practice ice needs.
Other duties and responsibilities as assigned.