Ice Cream Store Manager

Sundae Artisan Ice Cream • Snowmass Village, CO

2d • $58,000 - $62,000

About The Position

Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team! Annual compensation range: $58,000-$62,000 Annual reviews and performance-based raises 3 weeks of Paid Time Off each year, with rollover opportunity Group Health Plan benefit (50-100% employer contribution to premiums) Dental Plan benefit (50-100% employer contribution to premiums) Free treats & product discounts Individualized mentorship and growth opportunities Fitness reimbursement benefit Temporary housing opportunity may be available (approx. 65-mile commute from work location) Who are we? Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career. Learn more about Sundae here: Sundae Ice Cream | Small-Batch Artisan Ice Cream Who are we looking for? We are searching for a candidate who is: Experienced in high volume, fast casual restaurant management Highly skilled in customer service and serves others enthusiastically A passionate leader who leads by example and welcomes the challenges of managing others A skilled trainer who enjoys helping others succeed Self-motivated and can manage autonomously Organized and time/task management focused A confident problem solver in high pressure situations Coachable and receptive to feedback A great team player who goes where needed to ensure success

Requirements

• 3+ years of customer service experience or equivalent required
• 1+ year of high-volume foodservice management experience or equivalent required
• Experience in seasonal employment environments preferred
• High school diploma or equivalent
• 18 years of age or older
• Proficient in Microsoft Office and Outlook
• Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)
• Move, traverse or remain in a stationary position for up to 10 hours
• Constantly use manual (e.g., scooping ice cream) and automatic foodservice equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally move up to 50 pounds for a distance of 25 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Nice To Haves

• Experience in seasonal employment environments preferred

Responsibilities

• Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment
• Uphold Sundae’s standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retention
• Efficiently recruit, hire, train and retain talented employees in a seasonally driven employment market
• Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary
• Confidently navigate sizeable seasonal swings in business volume and staff availability
• Support business requirements by being available for on call and emergency coverage
• Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
• Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands
• Maintain exceptional cleanliness, organization, and appearance throughout the store
• Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics
• Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required
• Participate in and contribute to regular staff, management, and leadership meetings
• Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and scheduling

Benefits

• Annual compensation range: $58,000-$62,000
• Annual reviews and performance-based raises
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Group Health Plan benefit (50-100% employer contribution to premiums)
• Dental Plan benefit (50-100% employer contribution to premiums)
• Free treats & product discounts
• Individualized mentorship and growth opportunities
• Fitness reimbursement benefit
• Temporary housing opportunity may be available (approx. 65-mile commute from work location)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED