IBH Patient Services Representative

Opportunities Industrialization Centers•Rocky Mount, NC

12d•$18 - $19

About The Position

The Integrated Behavioral Health (IBH) Patient Services Representative is responsible for inputting complete, correct patient demographic information, updating all patient financial data, verifying and documenting patient benefits, maintaining the order of the IBH office, and assisting the Director of Integrated Behavioral Health with administrative tasks and duties.

Requirements

Ambulatory health care/early childhood practice experience is needed.
Patient benefits/services coordinator experience necessary.
Basic Accounting Principles and experience are needed.
Experienced in Federally Qualified Health Care environment a plus.
Experienced in Behavioral Health is a must.
Proficient in Windows 95, 98, 2000 & XP, Microsoft Office Suite.
Operate a variety of standard office equipment such as fax machines, calculators, personal computers, and recording devices.
Other competencies include alpha-numeric filing and answering multi-line telephones.
Three plus years of customer service and billing experience.
Time management and organizational skills are essential to this role.

Nice To Haves

Bilingual preferred.
Associate degree preferred.
Experienced in Federally Qualified Health Care environment a plus.

Responsibilities

Responsible for demographic, insurance, and specific billing information taken directly from patients by registering new patients in the computer system and updating information on established patients for each visit. Includes obtaining required valid identification for all patients' questions, Medifax, and insurance verification through computer and by phone.
Creation of patient charts.
Monitors patients and maintains visitor traffic during clinic hours and assists patient representatives with patient check-in and check-out process.
Input encounter form charges accurately according to clinic collection policies including input of all applicable diagnosis codes and minimum fee charges when checking out patient.
Responsible for balancing and preparing the deposit according to end-of-day reports for A/R while maintaining a cash drawer with adequate change to operate. Which includes the balancing all deposits to reports on scheduled evenings for all of the medical front desk and submitting the deposit to accounting.
Assist with triage of patients as needed.