IAP Business Governance Specialist

Bank of America • Jacksonville, FL

11h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Investment Advisory (IA) Governance team provides comprehensive fiduciary oversight for the Firm’s investment advisory programs and platforms. This includes maintaining a robust risk control framework aligned with firm policies, regulatory expectations, emerging risks, and evolving market dynamics that influence business strategy and advisory practices. This role supports the Merrill Lynch Wealth Management investment advisory programs within the Platform Governance organization. Key responsibilities include reviewing and responding to program policy and procedure inquiries, as well as evaluating investment and maintenance related requests for client accounts in accordance with established guidelines. The position partners closely with internal colleagues across the Investment Solutions Group (ISG), field leadership, and financial advisors to deliver platform oversight and monitoring functions for the Firm’s advisory products. The associate will analyze accommodation requests to ensure alignment with policy and regulatory standards, oversee adherence to business policies, and support the implementation of an effective governance structure for investment advisory programs. The Business Governance Specialist is expected to proactively manage issues and inquiries, conduct research with internal business and technology partners, and ensure timely and accurate resolution. As a primary point of contact for advisors, field offices, and internal management teams, the individual must be confident communicating across all levels of the organization. The role requires a strategic mindset, the ability to identify process, procedural, and technical enhancement opportunities, and participation in project leadership and execution.

Requirements

• 3+ years of experience in investment advisory or wealth management operations, governance, risk, or compliance.
• Knowledge of managed products and/or the investment advisory business.
• Attention to Detail: Ability to complete tasks with accuracy and process complex information reliably.
• Client Focus: Ability to identify, understand, and prioritize the needs of internal and external clients while providing solutions and resolving issues.
• Collaboration: Ability to work effectively with colleagues to achieve shared goals.
• Research Skills: Ability to gather, analyze, and interpret information to support recommendations or decisions.
• Ability to quickly learn and apply new information to business processes.

Nice To Haves

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast paced environment.
• Proficiency in Microsoft Excel.
• Proficiency in the use of AI enabled tools and resources.

Responsibilities

• Provides timely responses to inquiries received through multiple channels to support operational efficiency and deliver high quality service.
• Conducts research, follow up, and resolution of routine inquiries.
• Identifies potential risks in daily operational activities and escalates concerns as appropriate.
• Reviews and approves account documentation and advisory program enrollments via systematic and manual processes.
• Supports oversight of business policy adherence and enforces governance standards across the Firm’s investment advisory programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED