I.T. Service Desk Specialist

San Antonio Regional Hospital • Upland, CA

66d • $23 - $34

About The Position

Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using management guidelines as resource. This position will be used primarily to cover nights and weekends.

Requirements

• High School diploma or GED required. Bachelors Degree in Computer Science and/or Business Systems is desirable.
• Two years experience preferred with increasing responsibility in IT Customer Support using a Service Desk management tool.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Must be familiar with all aspects of the Microsoft Windows and Client/Server environments.
• Must have the ability to troubleshoot and help resolve all types of client hardware and software related problems.
• Have a working knowledge using Microsoft Office products such as Word, Excel, and Outlook.
• Knowledge of remote control tools.
• Knowledge of a Service Desk management tool.
• Must be able to perform the essential physical requirements of the job.

Nice To Haves

• Bachelors Degree in Computer Science and/or Business Systems is desirable.
• Two years experience preferred with increasing responsibility in IT Customer Support using a Service Desk management tool.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees