I.T. Support Specialist

Family Health Centers of San Diego•San Diego, CA

3d•$21 - $21

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Job Roles Evaluates and troubleshoots personal computer hardware and software, peripheral devices, mobile devices, and network component problems. Interprets system console messages and other error messages and conditions and initiates corrective action when required. Installs, sets up, configures, tests, and operates personal computers, mobile devices, terminals, peripheral devices, and network hardware and software components. It is the primary interface for the Department’s help desk and customer support system, providing prompt response to user problems, recording of all trouble calls, maintaining the status of problems within the help desk system, and recording solutions to problems and the closing of trouble calls. Maintains records required to accurately track all computer equipment and software inventory. Performs other duties as assigned. Responsible for the operation and maintenance of the Department’s help desk and customer support application system. Train users in PC and network applications as required.

Requirements

High school diploma or GED equivalent.
Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
Ability and means to meet FHCSD's driving requirements.
COMPTIA Certification preferred; equivalent, relevant experience can substitute for the certification.
Experience in Information Technology systems, including Microsoft Operating Systems, Microsoft Office, and other Microsoft Solutions installation, configuration, operation, and repair preferred.
Ability to communicate computer concepts to users of all computer literacy levels, to perform training on a one-on-one basis.
Basic knowledge of data networking principles, architecture, and applications.
Basic knowledge of the installation and configuration of network printing resources.
Basic organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
Intermediate interpersonal and customer service skills.
Intermediate written and verbal communication skills, including the ability to communicate effectively with employees who speak English as a second language.
Knowledge of, and the ability to effectively apply, the concepts of local and wide-area network components and architecture, and personal computer systems to the needs of FHCSD and its staff.
Must be self-sufficient and able to work under minimal direct supervision.
Specific understanding of and experience with Microsoft Solutions is highly desirable.

Nice To Haves

ITIL Certification preferred.
MCP Certification preferred.
Bilingual English/Spanish preferred.
Familiarity with the operation of Microsoft Solutions-based business applications.

Responsibilities

Evaluates and troubleshoots personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
Interprets system console messages and other error messages and conditions and initiates corrective action when required.
Installs, sets up, configures, tests, and operates personal computers, mobile devices, terminals, peripheral devices, and network hardware and software components.
It is the primary interface for the Department’s help desk and customer support system, providing prompt response to user problems, recording of all trouble calls, maintaining the status of problems within the help desk system, and recording solutions to problems and the closing of trouble calls.
Maintains records required to accurately track all computer equipment and software inventory.
Performs other duties as assigned.
Responsible for the operation and maintenance of the Department’s help desk and customer support application system.
Train users in PC and network applications as required.