I.T. Manager

Good Life Companies•Celebration, FL

108d

About The Position

This role is responsible for overseeing the seamless operation of the organization's IT support services and overall IT infrastructure. You will also have the opportunity to lead continuous improvement efforts by optimizing technology in support of advisor and firm operations. The position requires strong critical thinking, troubleshooting, and interpersonal skills to ensure alignment with company goals and deliver measurable results. The role is accountable for developing and enforcing IT policies, managing software and hardware assets, and ensuring data security and compliance.

Requirements

Proficiency in computer hardware, software, cabling, installation, networking, and security
Setup, repair, and maintenance of networking equipment
Excellent understanding of IT infrastructure, including hardware, software, and network systems.
Exceptional time management and prioritization skills.
Bachelor’s Degree required; preferred in Information Technology, Computer Science and Network Administration or related field
4-6 years of experience in IT service and support
Proven experience in Managed Services, Tech Support, and IT Infrastructure
Strong alignment with Good Life values in Winning Together:
Being the best takes 110%
Deliver on Your Promises
Be Curious & Embrace Change
Serving on Purpose for the Greater Good
Ability to build trust and credibility across teams.
Exceptional communication and critical thinking skills.
Multi-tasking and time management skills
Prioritization and triage of inbound service volume to meet SLA commitment

Responsibilities

Research and recommend innovative and automated approaches for system administration tasks; identify outcomes that leverage our resources and provide economies of scale
Accountable for outstanding customer service to staff and team members
Create, track, and maintain reports and provide updates to upper management
Develops and maintains effective relationships through effective, timely communication and meets deadlines.
Clearly documents all IT procedures and follows best practice change management for configuration changes to IT systems
Create and manage escalation procedures and ensure service levels are maintained.
Oversee the establishment of resources such as knowledge-based articles and white papers to resolve user issues
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
Repair and recover from hardware or software failures; coordinate and communicate with impacted departments
Ensure compliance with relevant laws, regulations, and best practices in IT support and cybersecurity