Hydraulic Product Specialist

BBB | Better Business Bureau•Chesterfield Township, MI

About The Position

Key Responsibilities Customer Support & Technical Expertise Provide technical support directly to customers and assist customer service and plant personnel with product inquiries. Quote technical customer orders with accuracy and responsiveness, following established pricing guidelines. Maintain high levels of customer satisfaction within assigned product categories. Leadership & Daily Operations Provide leadership for the successful day-to-day operation of the facility as it relates to product availability, configuration, and technical support. Partner closely with production, customer service, and quality to ensure product consistency and rapid response times. Quoting & Pricing Process and complete customer quotes delivered from customer service, ensuring timeliness and technical accuracy. Provide pricing recommendations based on product knowledge and market conditions. Support the QFR team with pricing input and technical guidance. Product Configuration & Data Management Create and validate work order configurations to ensure accurate product builds. Develop and verify Bills of Material (BOMs), maintaining accuracy and resolving discrepancies. Manage cross-references for part numbers and technical information to ensure alignment across systems. Create new part numbers and improve existing structure for greater inventory clarity and organization. Inventory & Supply Chain Collaboration Partner with Supply Chain to determine which items should be maintained as managed inventory to minimize conversion time, including core components. Recommend strategic teardowns for cores and parts to recover value, improve inventory health, and support product availability. Product Development & Continuous Improvement Actively participate in new product launches, ensuring accurate configurations, pricing, and readiness. Initiate and contribute to the strategic development of new parts and product enhancements. Promote and participate in continuous improvement initiatives that improve quoting speed, product quality, and operational efficiency. Key Performance Indicators (KPIs) Quote Turnaround Time: Meeting or exceeding established target for delivering accurate quotes. Number of Quotes Processed: Maintaining consistent throughput based on business needs. Customer Follow-Ups: Completing timely follow-up communication to support conversions and customer satisfaction. Customer Satisfaction: Achieving strong customer satisfaction scores within assigned product categories. Qualifications 2–5 years of experience in product support, technical sales, engineering, or related manufacturing/operations roles. Strong technical aptitude with the ability to understand complex product configurations and specifications. Experience with BOM creation, part number management, or work order configuration (preferred). Familiarity with ERP systems, inventory management concepts, and quoting tools. Excellent communication skills with a customer-first mindset. Strong analytical, organizational, and problem-solving abilities. Key Competencies Technical Expertise Customer Focus Attention to Detail Collaboration & Cross-Functional Communication Process Improvement Ownership & Accountability Data Accuracy & Documentation Skills

Requirements

2–5 years of experience in product support, technical sales, engineering, or related manufacturing/operations roles.
Strong technical aptitude with the ability to understand complex product configurations and specifications.
Familiarity with ERP systems, inventory management concepts, and quoting tools.
Excellent communication skills with a customer-first mindset.
Strong analytical, organizational, and problem-solving abilities.

Nice To Haves

Experience with BOM creation, part number management, or work order configuration (preferred).

Responsibilities

Provide technical support directly to customers and assist customer service and plant personnel with product inquiries.
Quote technical customer orders with accuracy and responsiveness, following established pricing guidelines.
Maintain high levels of customer satisfaction within assigned product categories.
Provide leadership for the successful day-to-day operation of the facility as it relates to product availability, configuration, and technical support.
Partner closely with production, customer service, and quality to ensure product consistency and rapid response times.
Process and complete customer quotes delivered from customer service, ensuring timeliness and technical accuracy.
Provide pricing recommendations based on product knowledge and market conditions.
Support the QFR team with pricing input and technical guidance.
Create and validate work order configurations to ensure accurate product builds.
Develop and verify Bills of Material (BOMs), maintaining accuracy and resolving discrepancies.
Manage cross-references for part numbers and technical information to ensure alignment across systems.
Create new part numbers and improve existing structure for greater inventory clarity and organization.
Partner with Supply Chain to determine which items should be maintained as managed inventory to minimize conversion time, including core components.
Recommend strategic teardowns for cores and parts to recover value, improve inventory health, and support product availability.
Actively participate in new product launches, ensuring accurate configurations, pricing, and readiness.
Initiate and contribute to the strategic development of new parts and product enhancements.
Promote and participate in continuous improvement initiatives that improve quoting speed, product quality, and operational efficiency.