Full Time Hybrid Coordinator

Education Affiliates•Houston, TX

14h•Hybrid

About The Position

Hybrid coordinators are key members of the campus community and integral to the success of students enrolled in hybrid programs. Hybrid coordinators build student-centered relationships with cross-functional stakeholders including students, campus faculty and staff, and representatives from the Host Institution. The responsibilities below are related to hybrid program applicants or students in online courses.

Requirements

Minimum of Associate’s degree required
Strong technology skills in MS Office and the internet
Demonstrated passion for supporting student success; prior experience in student services a plus
Excellent written and verbal communication skills; ability to communicate at all levels of an organization
Excellent interpersonal skills
Excellent problem-solving skills
Exemplifies the core values of Education Affiliates: o Integrity o Student Focused Outcomes o Commitment o Service Excellence o Respect

Nice To Haves

Prior experience with a learning management system such as Canvas a plus
Prior experience with a student information system such as CampusVue a plus

Responsibilities

Support the remediation of applicants who fail the Online Competency Assessment.
Facilitate the Online Student Success Course (Orientation to Online Learning)
Build supportive relationships with hybrid program students
Monitor student grades and attendance, and connect with students on-campus when they are below passing for two consecutive weeks or have not attended an online class in seven days or more
Meet on-campus with at-risk students who are escalated by the online advisor
Respond to student questions about online classes (preferably face-to-face) within 24 business hours; partner with online advisor as needed
Troubleshoot student technical issues with support from the Online Advisor and technical support as needed
Connect online students to supportive resources and local campus leaders when needed
In coordination with the campus academics team and online advisors, provide mid-mod or mid-term advising for at-risk students (poor attendance, low grades)
Use CampusVue to review notes and document all student contact