Hybrid Cloud Support Program Manager

Hewlett Packard Enterprise • Durham, NC

2d • Hybrid

About The Position

Hybrid Cloud Support Program Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Responsibilities: Areas of responsibility/ownership include the following: Defining and implementing processes and responsibilities for product supportability and Design for Services for SSD, in partnership with Delivery Readiness, other Operations stakeholders, and BUs (including Hybrid Cloud/Storage). Defining and driving Supportability requirements for select HC products into Hybrid Cloud Engineering. Leading or contributing to process and experience improvement efforts. Driving efforts towards necessary outcomes, in collaboration with relevant stakeholders. (Ex. Operationalize HC Metrics and consolidated dashboard, BMT/QBR readiness/root cause identification/improvement, VOC survey alignment, Business Continuity Plans) Leading strategic initiatives to drive cost optimizations. Partnering with Hybrid Cloud Support groups and leadership to address new needs, expectations, and challenges for the support and customer experience. Aligning across HPE Operations and Hybrid Cloud BU on the tactical and strategic needs of Hybrid Cloud Support and Support Services Delivery. Job Family Definition: Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower-level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Requirements

• 12+ years to demonstrate mastery of Service Business Management.
• Advanced experience in several of the related disciplines of delivery, solution architecting, business planning, and product development,
• Bachelor's degree or equivalent in computer science, engineering, or related field of study.
• Relevant industry experience is also applicable.
• Relevant understanding and knowledge of storage, cloud services, or hybrid solutions.
• Sufficient technical knowledge of storage products and product release processes to allow collaboration with BU product mgmt, PMO, and technical experts.
• High knowledge of IT and services industry.
• In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.
• Unique mastery and recognized authority in area of responsibility.
• Need solid technical, and state-of- the-art functional, or business knowledge.
• Highly developed problem solving abilities.
• Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations.
• Strong skills in exercising independent judgment.
• Ability to correctly design reports and interpret their output.
• Highly developed project/ program management and change management skills.
• Solid understanding of business planning methods and business acumen.
• Excellent presentation skills.
• Highly developed negotiation/ influencing skills.
• Accountability
• Accountability
• Action Planning
• Active Learning
• Active Listening
• Bias
• Business Growth
• Business Planning
• Coaching
• Commercial Acumen
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Experience Strategy
• Data Analysis Management
• Data Collection Management (Inactive)
• Data Controls
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Intellectual Curiosity (Inactive)
• Long Term Planning
• Managing Ambiguity
• Personal Initiative

Nice To Haves

• Experience with release of hardware, software, and integrated solutions is highly desired.
• PMP/PMI certification preferred.

Responsibilities

• Defining and implementing processes and responsibilities for product supportability and Design for Services for SSD, in partnership with Delivery Readiness, other Operations stakeholders, and BUs (including Hybrid Cloud/Storage).
• Defining and driving Supportability requirements for select HC products into Hybrid Cloud Engineering.
• Leading or contributing to process and experience improvement efforts.
• Driving efforts towards necessary outcomes, in collaboration with relevant stakeholders. (Ex. Operationalize HC Metrics and consolidated dashboard, BMT/QBR readiness/root cause identification/improvement, VOC survey alignment, Business Continuity Plans)
• Leading strategic initiatives to drive cost optimizations.
• Partnering with Hybrid Cloud Support groups and leadership to address new needs, expectations, and challenges for the support and customer experience.
• Aligning across HPE Operations and Hybrid Cloud BU on the tactical and strategic needs of Hybrid Cloud Support and Support Services Delivery.

Benefits

• We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level