Hybrid Banking Client Support
About The Position
This entry-level role offers an excellent opportunity to begin a career in financial services, customer support, or banking. The Early-Stage Collections Representative is responsible for contacting members with Consumer Loan or Credit Card accounts that are within the first 30 days of delinquency. The focus is on member assistance, financial counseling, and early intervention—not high-pressure collections. This position provides comprehensive training and a supportive environment where you can strengthen your communication, problem-solving, and financial service skills.
Requirements
- Strong verbal and written communication skills.
- Customer service experience is helpful but not required; full training is provided.
- Ability to remain organized and manage multiple accounts effectively.
- Comfortable conducting phone conversations and discussing financial matters.
- Basic computer proficiency.
- Interest in financial services, lending, or customer support.
Responsibilities
- Contact members with recently past-due Consumer Loan and Credit Card accounts in the early stages of delinquency.
- Provide clear and empathetic financial counseling to help members understand their options and bring accounts current.
- Document all interactions and actions accurately in accordance with credit union policies and procedures.
- Adhere to all applicable federal and state regulations, along with internal credit union guidelines.
- Collaborate with internal teams to resolve member concerns promptly and professionally.
- Assist in minimizing financial loss by identifying solutions early in the delinquency cycle.
Benefits
- Comprehensive paid training with ongoing development opportunities.
- Opportunities for advancement within the company.
- A collaborative and member-focused work environment.
- Competitive compensation and benefits package.
- The opportunity to make a meaningful impact by helping members achieve financial stability.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
