Hybrid Account Manager

Sonova AG • TX

87d • $65,000 - $80,000

About The Position

The Hybrid Account Manager drives growth and retention across assigned regional accounts, primarily through remote engagement. This role serves as the main point of contact, managing the full sales cycle and collaborating with internal teams to ensure effective resource deployment.

Requirements

• High School Diploma or equivalent, Masters, Bachelor’s preferred.
• 2+ years in inside sales or account management.
• Strong understanding of the sales process and customer service.
• Proven problem-solving and multitasking skills.
• Ability to build relationships in a remote setting.
• Excellent communication and organizational skills.
• Experience in hearing healthcare or business consulting a plus.
• Self-motivated, results-driven, curious, and resilient.
• Familiarity with hearing instrument technology preferred.
• Prior field sales experience in medical devices a plus.
• Proficient in Microsoft Office and CRM systems.

Nice To Haves

• Experience in hearing healthcare or business consulting.
• Familiarity with hearing instrument technology.
• Prior field sales experience in medical devices.

Responsibilities

• Build and maintain strong relationships with existing and new customers.
• Conduct weekly sales calls and virtual meetings.
• Increase sales across all product lines within the territory.
• Coordinate with trainers for onboarding and product training.
• Identify and prioritize new account leads.
• Conduct quarterly business reviews and recommend marketing strategies.
• Provide tailored solutions with a concierge-style approach.
• Ensure high-quality service through consistent follow-up.
• Document all customer interactions in CRM daily.
• Comply with company policies and all applicable laws.
• Perform other duties as assigned.

Benefits

• Medical, dental and vision coverage.
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts.
• TeleHealth options.
• 401k plan with company match.
• Company paid life/ad&d insurance.
• Additional supplemental life/ad&d coverage available.
• Company paid Short/Long-Term Disability coverage (STD/LTD).
• STD LTD Buy-ups available.
• Accident/Hospital Indemnity coverage.
• Legal/ID Theft Assistance.
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays.
• Paid parental bonding leave.
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more).
• Robust Internal Career Growth opportunities.
• Tuition reimbursement.
• Hearing aid discount for employees and family.
• Internal social recognition platform.
• D&I focused: D&I council and employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees