Hy-Chi Department Cook

Hy-Vee•Lawrence, KS

1d•Onsite

About The Position

As an Hy-Chi Department Cook, this position is responsible for preparing various foods for the Hy-Chi department, including items for both hot and cold cases. The role involves ensuring a positive company image through courteous, friendly, and efficient customer service. Key tasks include preparing woks, cooking soups and meats, preparing vegetables and sauces, combining ingredients, placing food in hot cases, monitoring and refilling food, ordering products and supplies, cleaning the work area at the end of the shift, filling cold cases with fresh-made food, and preparing items for the next day. The cook must understand all aspects of the Hy-Chi kitchen and adhere strictly to department and company guidelines regarding personal hygiene and dress.

Requirements

Ability to carry out detailed but uninvolved written or verbal instructions.
Ability to add, subtract, multiply, and divide whole numbers.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
High school or equivalent education.
Training provided.

Nice To Haves

Bilingual Preferred - Mandarin

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products for which they’re looking, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Prepares the woks: cleans with water first, woks are heated to an appropriate temperature using gas, and oil is added to the wok for the cooking process.
Cooks soups first and then meats.
Prepares vegetables and ready sauces adding spices, etc.
Combines all the ingredients with the meat.
Places food in hot cases, monitors amounts, and refills as necessary.
Orders product and supplies when necessary or notifies department head of needs.
Cleans work area at the end of the shift.
Fills the cold case with fresh-made food.
Prepares items for the next day after everything else is done; meats in freezer, etc.
Understands all aspects of the Hy-Chi kitchen.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Checks rice as time permits.
Takes customer orders at the Hy-Chi department counter when necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.