HW Client Manager

Alight Solutions

6d

About The Position

The Health Client Manager I is the main point of contact for clients, handling Health Benefits delivery, reporting, and ad hoc projects. Ensure client satisfaction, provide domain consulting, and maintain requirements. Play a crucial role in effective service delivery and meeting client needs.

Requirements

• Experience of project and client management experience including multifaceted projects and teams (including onsite and virtual)
• Possess good analytical, problem-solving, and organizational skills
• Possess excellent oral, written, and interpersonal communication skills. Ability to facilitate effective conversations with internal and external clients
• Able to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives).
• Able to get adapted with changing priorities. Some travel may be required.
• Experience in Health Welfare/Annual enrollment experience, 2 or more years would be ideal.
• Experience in project management, 2 or more years would be ideal.
• Experience in coaching experience and leveraging work through others, 2 or more years would be ideal.

Responsibilities

• The client manager builds a relationship with the client and interacts with the client contacts on a regular basis.
• Understanding the client requirements and can answer questions from both an operational and technological approach.
• Managing projects from beginning to end by working with a global team.
• Coaching, consulting and developing team on best practices.
• Working closely with global team of colleagues focused on client delivery and satisfaction, Main point of contact for client.
• Leading internal and external meetings for ongoing delivery
• Managing the delivery of client reporting including non-standard client reporting needs
• Illustrating proper investigation through a variety of information sources to draw conclusions. Identify when to escalate to Performance Team Leader as needed.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees