HVAC Technician

Sensigreen Heating , Cooling & Insulation•Opelika, AL

About The Position

To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Sensigreen Heating, Cooling, & Insulation (the Company) vision, mission, purpose, and values.

Requirements

EPA Certified required.
A High School diploma or general education degree (GED} required.
A minimum of five years' experience preferred but not required with manager's approval in maintenance, troubleshooting and correcting diverse HVAC service issues.
A valid driver's license and approved to drive by Company's insurance carrier.
Must be highly organized with good attention to detail and follow through.
Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
Team player working in a team environment.
Excellent customer service skills with desire to exceed customer expectations.
Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Nice To Haves

Experience using Service Titan for job notes, photos and invoicing preferred
Willing to continue training for personal growth as well as participating in the training of new employees.
Willing to work hours outside of normal work schedule, if needed.
Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.

Responsibilities

Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
Mentor and develop apprentices under his/her care to achieve desired performance metrics.
Perform a thorough and accurate HVAC inspection including Health and Safety Checklist
Understand when to issue a "Lock Out/Tag Out" tag and the required follow-up steps.
When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.
Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
Facilitate ESP(inventory) order for all parts required for appointments and ensure preparedness for the day of service.
Record all material used or consumed on the job for job costing and replenishing.
Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
Transport materials and tools to the job site and provide proper accounting of assigned tools.
Keep truck clean, stocked and accurately inventoried.
Protect customer's home from damage while working and leave customer's home cleaner than when you arrived.
Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.
Communicate the benefits of Club Memberships.
Report any safety issues to team lead, supervisor, and/or manager.
Perform other duties as assigned.
Wire and trouble shoot zoning systems (zone boards, dampers, thermostats)
Knowledge of proper mechanical codes and installation guidelines
Perform system performance testing including static pressure, airflow (CFM), and capacity checks.
Diagnose and repair warranty and service issues.
Replace, repair and modify ductwork on new construction and retrofit jobs
Participate in rotating on call schedule
Maintain clean, professional workmanship and customer communication.