HVAC Technical Service Advisor

Blevins•Alexandria, LA

6d•Onsite

About The Position

Blevins, Inc. has an immediate opening for a Technical Service Advisor to join our team full-time at our location in Alexandria, LA . This position is perfect for someone who thrives in problem-solving and communication. You'll play a vital role in addressing technical challenges, customizing solutions, and ensuring customer satisfaction. As the first point of contact, you'll provide courteous and efficient service, working closely with clients and internal teams to maintain our high standards of excellence. At Blevins, Inc., we've proudly remained family-owned since 1971, with a people-first philosophy that extends to both our employees and customers. We believe in fostering teamwork, supporting growth through cross-training, and delivering exceptional service. Our dedication to providing the right building products and solutions for manufactured homes is driven by trust and long-standing relationships. We take pride in our past while eagerly pursuing future opportunities as our company continues to grow. ONSITE JOB Monday to Friday

Requirements

High School or Equivalent Education.
HVAC experience required
Clean driving record.
Excellent Customer Service skills
Strong work ethic and a positive attitude
Strong written, verbal and organization skills
Superior time management and prioritization skills
Professional phone etiquette skills a must
Good computer skills
Ability to lift 100 pounds.

Nice To Haves

Familiarity with Manufactured Housing equipment (including gas and electric furnaces, A/C's and heat pumps)

Responsibilities

Document technical risks, requirements, issues and training
Communicate across company teams to ensure appropriate usage
Customize and update products, features and documentation
Work directly with clients and internal teams to execute technical specifications
Troubleshoot and solve technical problems internally and for clients
Assist customers in scheduling repairs
Attitude is everything - greet service department customers promptly and courteously
Strive to meet highest level of customer satisfaction by resolving customers' issues in professional and timely manner
Ensure pre-authorization, filing and submission of warranty claims in a timely manner