HVAC Technical Service Advisor
About The Position
Blevins, Inc. has an immediate opening for a Technical Service Advisor to join our team full-time at our location in Alexandria, LA. This position is perfect for someone who thrives in problem-solving and communication. You'll play a vital role in addressing technical challenges, customizing solutions, and ensuring customer satisfaction. As the first point of contact, you'll provide courteous and efficient service, working closely with clients and internal teams to maintain our high standards of excellence. At Blevins, Inc., we've proudly remained family-owned since 1971, with a people-first philosophy that extends to both our employees and customers. We believe in fostering teamwork, supporting growth through cross-training, and delivering exceptional service. Our dedication to providing the right building products and solutions for manufactured homes is driven by trust and long-standing relationships. We take pride in our past while eagerly pursuing future opportunities as our company continues to grow.
Requirements
- High School or Equivalent Education.
- HVAC experience required
- Clean driving record.
- Excellent Customer Service skills
- Strong work ethic and a positive attitude
- Strong written, verbal and organization skills
- Superior time management and prioritization skills
- Professional phone etiquette skills a must
- Good computer skills
- Ability to lift 100 pounds.
Nice To Haves
- Familiarity with Manufactured Housing equipment (including gas and electric furnaces, A/C's and heat pumps) a plus
Responsibilities
- Document technical risks, requirements, issues and training
- Communicate across company teams to ensure appropriate usage
- Customize and update products, features and documentation
- Work directly with clients and internal teams to execute technical specifications
- Troubleshoot and solve technical problems internally and for clients
- Assist customers in scheduling repairs
- Attitude is everything - greet service department customers promptly and courteously
- Strive to meet highest level of customer satisfaction by resolving customers' issues in professional and timely manner
- Ensure pre-authorization, filing and submission of warranty claims in a timely manner
Benefits
- Very Competitive Pay Levels
- Opportunities for Cross Training
- Safety Rewards
- Good Working Conditions
- Medical/Dental/Vision
- 401(k) Plan
- Annual Potential 401k Profit Sharing Benefits after one year of employment
- Paid Holidays, Vacation, and Paid Sick Days
- Annual Bonus Potential after one year of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
