HVAC Support Specialist

Chadwell Supply • Tampa, FL

22h • Hybrid

About The Position

The HVAC Support Specialist will assist customers and sales staff with technical HVAC issues and process HVAC product warranties. This role requires knowledge of HVAC unit functions, familiarity with different manufacturers in the industry and their models, and the ability to troubleshoot and source parts needed for customers. In addition, the Specialist will source, price, and process special order quotes, orders, and returns. The HVAC Specialist will work closely with warehouse personnel, account managers, and all branch managers to expedite warranties, orders, returns, and any logistic issues.

Requirements

• Be a minimum of 18 years of age.
• Be self-motivated and able to communicate with applicants, vendors, managers and coworkers.
• Have a minimum of 1-3 years of experience in a building trade such as carpentry, plumbing, HVAC, painting, electrical; or a combination of training, education, and experience.
• Knowledge of materials, tools, methods, and equipment used in a building trade such as carpentry, plumbing, painting, HVAC, and electrical work.
• Knowledge of maintenance practices for typical commercial properties.
• Basic computer literacy and experience is required for this position.
• High School Diploma or equivalent required.

Responsibilities

• Able to answer the phone with a clear friendly tone.
• Assist customers and sales staff with HVAC needs and requests.
• Process HVAC Warranties and ship replacement product.
• Prepare and later distribute the reports of vendor activities, such as lead times on delivery of product, in order to effectively utilize the more consistent vendors.
• Able to process quotes and deliver to customer within 24-48-hour time frame.
• Acknowledge and process all emails in an effective workflow.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Actively track returns to resolution as well as track orders to fulfillment.
• Remain logged into the queues during business hours.

Benefits

• $17.50 / Hour + Quarterly Incentives!
• Full Time, Monday-Friday Flexible schedule with 8:00am-5:00pm or 9:00am-6:00pm.
• Guaranteed 40 hours per week
• hybrid opportunities available upon completion of training
• no weekends!
• Work from home options!
• full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!
• Employee discount program!
• Long-Term Career Opportunities!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees