HVAC Solar and Membership Call Center Representative

West Coast Heating, Air Conditioning, and Solar•El Cajon, CA

21h•Onsite

About The Position

West Coast Heating, Air Conditioning, and Solar is a premier HVAC and solar solutions provider in San Diego County. We pride ourselves on delivering top-notch service and ensuring customer satisfaction. Our team is dedicated to excellence and is committed to creating a supportive and engaging work environment for our employees. We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a solid commitment to providing outstanding customer service. As a Customer Service Representative, you will be our customer's first point of contact, handling inquiries, scheduling appointments, and ensuring a smooth customer experience.

Requirements

Minimum of 2 year of experience in a customer service role, preferably in the HVAC, construction, or related industry.
Excellent verbal and written communication skills, with the ability to interact professionally and courteously with customers.
Strong problem-solving abilities to handle customer issues effectively and efficiently.
Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
Proficiency in using CRM software (Service Titan) and other computer applications.
A genuine desire to help customers and a commitment to delivering exceptional customer service.
Ability to work well in a team environment and collaborate with colleagues to achieve common goals.

Nice To Haves

Experience with scheduling software is a plus.

Responsibilities

Answer incoming calls and emails from customers, address inquiries, and provide information about our services.
Schedule service appointments, coordinating with customers and our field teams to ensure timely service delivery.
Handle customer complaints and issues, working to resolve them promptly and effectively while maintaining a positive customer relationship.
Maintain accurate records of customer interactions, appointments, and service requests in our CRM system (Service Titan).
Work closely with other departments, including sales, installation, and service teams, to ensure seamless communication and service delivery.
Stay informed about our products and services to provide accurate information and recommendations to customers.
Assist with inbound sales inquiries, providing information and transferring leads to the sales team as needed.