HVAC Service Technician

Jetson•Marlborough, MA

56d•$35 - $50•Onsite

About The Position

We’re seeking a skilled Service Technician to join our team, specializing in diagnosing, troubleshooting, and supporting residential heat pump systems. This is a non-selling role — your focus will be on technical excellence and customer confidence, not sales quotas or upselling. You’ll play a key part in ensuring our installations meet the highest performance and quality standards. In this role, you’ll perform system diagnostics, conduct walkthroughs of challenging installations, and provide field insights to improve our processes and training.

Requirements

3+ years of experience as an HVAC or heat pump technician
In-depth knowledge of heat pump systems, controls, and commissioning.
Strong diagnostic and problem-solving skills.
EPA certification (Type II or Universal) required.
Excellent communication and documentation abilities.
A commitment to professionalism, safety, and customer satisfaction.

Responsibilities

Diagnose and troubleshoot performance issues with heat pumps and related HVAC systems.
Conduct on-site walkthroughs of complex or high-priority installations to ensure proper setup and system operation.
Provide detailed technical assessments and feedback to installation teams, project managers, and engineering staff.
Verify system functionality, airflow, and refrigerant performance; document findings in field reports.
Support training efforts by identifying recurring installation challenges or best practices.
Collaborate closely with internal teams to ensure jobs are completed safely, efficiently, and to spec.
Maintain accurate service documentation and uphold safety and quality standards.