HVAC Service Technician

Southern Air Heating Cooling & Plumbing•Shreveport, LA

10d•$100,000 - $150,000

About The Position

As an HVAC Service Technician you will play a key role in providing exceptional service while also identifying and recommending HVAC solutions that improve the performance and energy efficiency of our customers' systems. This is not your typical technician role—it's about offering value-driven solutions, ensuring customers’ systems run at peak performance, and closing sales that make sense for the customer’s needs. You'll combine your HVAC expertise with sales techniques to identify opportunities for service upgrades, system replacements, and other solutions that enhance the overall customer experience. Your goal? To deliver excellent service while building long-lasting relationships and growing the business.

Requirements

High School Diploma or GED Equivalent
EPA
3+ years of HVAC Service experience
5+ years of proven success in selling direct to homeowners via in-home presentation
Strong sales, customer service, and closing skills
Exceptional communication/interpersonal skills
Assertive and confident personality
Ability to exercise independent judgment and make appropriate decisions
Ability to organize and manage multiple tasks accurately
Commitment to company values
Ability to climb into and through attics and crawl spaces
Ability to work outside and in extreme temperatures
Must have a clean driving record.
Basic computer skills
Reliable & punctual attendance
Ability to be flexible in working a variable schedule including evenings and rotational weekends
Fluent ability to speak, read, and write in the English language

Nice To Haves

Service Titan experience

Responsibilities

Diagnose, troubleshoot, repair, and maintain HVAC systems
Ensure all work complies with industry standards and company protocols
Engage customers in meaningful conversations about their HVAC systems, educating them on potential improvements, upgrades, or repairs that will benefit them in the long run
Identify and present HVAC product and service recommendations based on customer needs and system analysis. Close sales for system upgrades, new equipment installations, and preventative maintenance plans.
Establish rapport and trust with customers by offering tailored solutions, handling objections with professionalism, and providing clear, honest advice.
Generate new business opportunities through customer referrals, follow-ups, and actively seeking potential service or upgrade opportunities while on the job.
Work closely with our dispatch and sales teams to ensure timely scheduling and seamless follow-up on leads or job opportunities.
Meet and exceed personal sales goals while maintaining high standards of technical service.