HVAC Service Tech
About The Position
Join our team at Sierra Air Conditioning and Plumbing in Las Vegas, NV, and enjoy unparalleled benefits, strong earning potential, and opportunities to grow your career! The purpose of this HVAC Service Technician role is to provide exceptional HVAC service while ensuring customer satisfaction, identifying system improvement opportunities, and maintaining the highest safety and professionalism standards. This is not a high-pressure sales role, but rather focuses on education, honesty, and helping customers make informed decisions. You will be the eyes and ears in the field, spotting system inefficiencies, noticing failing equipment, recognizing customer comfort issues, and flagging opportunities for long-term solutions, ultimately helping customers, not just equipment. Sierra is committed to providing a clean, professional, respectful workplace where everyone can thrive, valuing diverse perspectives and life experiences.
Requirements
- Experience in HVAC or home services (or related technical experience)
- Strong customer interaction skills
- Ability to explain technical findings in clear, simple language
- Detail-oriented and observant — you notice what others might miss
- Positive attitude and interest in continuous learning
- Valid driver’s license and eligibility for insurance
- Ability to work as part of a collaborative field team
- Must be 24 years or older
- Possess a valid driver’s license
- Clear a background check
- Hold an EPA Universal certification
- OSHA 10 certification
- Pass a pre-employment drug screen, including marijuana
Responsibilities
- Perform routine inspections, diagnostic work, and light service tasks
- Build rapport and trust with customers in a friendly and respectful manner
- Identify opportunities where customers may benefit from equipment replacement, efficiency upgrades, IAQ solutions, maintenance plans, etc.
- Communicate findings clearly to customers and document service recommendations
- Create TGLs (Tech-Generated Leads) for our Comfort Advisors & Sales Team to follow up on
- Communicate effectively with dispatch and internal teams
- Represent Sierra’s values and professionalism on every job
- Participate in ongoing training to build technical and communication skills
Benefits
- 1 Week of PTO
- Company van, phone, and tablet
- ServiceTitan workflow software
- In-house training: classroom + mock attic/roof + hands-on lab
- Dedicated parts department and parts runners
- Leadership mentoring and development through Nexstar
- Health and dental insurance
- 401(k) match
- Year-round steady work
- Incentives & spiffs
- Tool assistance & equipment support
- In-house gym, fabrication shop, & uniform laundry
- Frequent meals, company events, and team bonding
- Clean, professional, respectful workplace where everyone can thrive
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
