HVAC Service Technician
About The Position
At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team. We’re looking to continue our growth by adding a new Residential Service HVAC Technician who is both skilled and customer focused! At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level. What We Offer: Competitive Pay – $28 – $30 DOE Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Prescription Drug Benefits Employee Assistance Program (EAP) Company-Matched 401(k) Retirement Plan Short-Term and Long-Term Disability Coverage Company provided uniform, iPad, gas card and vehicle Paid Time Off and Vacation 6 Paid Holidays Biweekly Pay Life Insurance NB Fitness Discount Ability to dispatch from home Consistent Weekly Work Schedule: M- F and on call rotation Ongoing Weekly Training – Enhance your skills both technically and professionally What needs to be accomplished: While technical skills are essential, success in this role hinges on your ability to earn trust, communicate clearly, and deliver long-term value to homeowners.
Requirements
- 3+ years of hands-on residential HVAC experience
- Valid driver’s license with a clean driving record
Nice To Haves
- EAP certification a plus
- Familiarity with ServiceTitan is a plus
- Boiler experience is a plus
Responsibilities
- Diagnose, troubleshoot, and repair residential HVAC system issues efficiently and accurately (furnaces, air conditioning, heat pumps, ductwork, ventilation and thermostats).
- Educate homeowners on system operation, recommended repairs and maintenance options.
- Proactively recommend upgrades, preventative services, or improvements such air quality system
- Perform thorough whole-home safety inspections (60–90 minutes per visit)
- Prepare accurate service quotes and invoices using company software (ServiceTitan)
- Participate in ongoing technical and customer service training to improve customer communication and technical expertise
- Complete 3–4 service calls per day
- Achieve a 70%+ conversion rate on recommended services
- Conduct comprehensive safety inspections on each call
- Contribute to membership plan sales
- Maintain a monthly callback rate of under 3%
- Build strong relationships with homeowners and deliver 5-star customer experiences
Benefits
- Medical, Dental, and Vision Insurance
- Prescription Drug Benefits
- Employee Assistance Program (EAP)
- Company-Matched 401(k) Retirement Plan
- Short-Term and Long-Term Disability Coverage
- Company provided uniform, iPad, gas card and vehicle
- Paid Time Off and Vacation
- 6 Paid Holidays
- Biweekly Pay
- Life Insurance
- NB Fitness Discount
- Ability to dispatch from home
- Consistent Weekly Work Schedule: M- F and on call rotation
- Ongoing Weekly Training – Enhance your skills both technically and professionally
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
