Canella - HVAC Service Technician

ACE Hardware•Conover, NC

1d•Onsite

About The Position

Canella, now part of the Ace Hardware Family, is seeking an HVAC Service Technician in Denver, NC. The company is looking for employees who value integrity, positive attitudes, and commitment to customer and team satisfaction. Ace Hardware Home Services aims to be the best, most trusted provider of home preservation services, including plumbing, heating, cooling, electrical, handyman, and painting. The role offers unique opportunities for advancement due to the company's size and growth ambitions, emphasizing continuous improvement and employee empowerment. Ace Hardware is the largest retailer-owned hardware cooperative globally, with over 5,800 locally owned and operated stores. The company values Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork, and is committed to employee development and community impact.

Requirements

Minimum 3 years of HVAC experience.
Strong knowledge of HVAC industry best practices and building codes.
EPA Universal Certification.
Valid Driver’s License and Clean MVR.
High standards for your work.
Excellence & integrity matter to you.
A growth-mindset and the want to get better every day.
The ability to hustle & thrive under pressure.
You are able to be a true team player with a positive attitude at all times.
You are dependable and consistent in all areas.

Responsibilities

Provide an exceptional experience through efficient and accurate service and effective communication.
Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless and more.
Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant, and electrical challenges presented in residential equipment.
Maintain accurate logs of all work performed & required truck inventory necessary to complete all flat-rate repairs.
Educate and inform customers on improvements to the comfort, efficiency, or safety of their homes.
Assist in the development of junior service technicians.
Follow all companywide systems and administrative details as they relate to the service department.

Benefits

Competitive pay & benefits
Medical plans
Dental plans
Vision plans
401(k)
Incentive opportunities
Paid time off
Inventive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Paid holidays (depending on role and month of hire)
Warehouse Merchandise Discount!
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
Annual Ace Cares Week
Time off work to volunteer at an organization of your choice
Opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
Classes, facilitator-led courses, and a generous tuition assistance program
Performance management approach that goes beyond the typical annual review
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.