HVAC Service Technician - Experienced (Residential)

GSM Services•Gastonia, NC

167d

About The Position

As an HVAC Service Technician at GSM Services, you are a proven professional who has met the expectations of a Service Technician Apprentice and are advancing in skill and responsibility. You will perform a variety of routine and complex HVAC maintenance and repair tasks while upholding the GSM mission of providing Comfort and Peace of Mind to our customers. This role requires a commitment to technical excellence, strong customer service, mentorship, and consistent performance. Within two years, proficiency in all listed duties is expected, positioning you for advancement toward Master Service Technician.

Requirements

Valid NC or SC Driver’s License with clean driving record
EPA Certification – Type I & II required
NATE Certification – Core & at least one specialty required
High School Diploma or GED
Ability to read and write English at a high school level
Must pass a pre-employment drug screen
Minimum continuing education: 8 hours/year (Residential Service focus)
Callbacks must remain at or below 5%
Call completion rate must remain at or above 95%

Responsibilities

Perform service agreement calls (commercial & residential), including:
Full equipment inspection and operational checks
Filter changes/cleaning, coil cleaning, temperature & electrical readings
Preventative maintenance tasks and occasional repairs (motors, coils, contactors, boards, etc.)
Train technician trainees in diagnostic and servicing techniques
Maintain accurate documentation for service agreement customers (inspection sheets, reports)
Ensure proper condition and inventory of all tools, equipment, and parts used
Keep company vehicle clean and presentable inside and out
Adhere to GSM’s professional appearance and uniform standards
Use flat-rate pricing to quote and perform repairs with customer approval
Sell residential service agreements, accessories, and extended warranties as appropriate
Generate leads for system replacements and pass to the sales team
Provide on-call and extreme weather support when needed, including backing up other techs
Support installation departments as needed (residential or commercial)
Participate in GSM and manufacturer training (Carrier, distributors, etc.)
Work each day until all assigned tasks are complete – The Sundown Rule
Other duties as assigned by leadership

Benefits

Paid Time Off (PTO) to recharge and enjoy life outside of work
Paid Holidays throughout the year
Health Insurance with quality coverage options
Dental and Vision Insurance
401(k) Retirement Plan with company support
Profit Sharing Program—your contribution helps us grow, and you share in the success
Life Insurance paid by the company
Short-Term Disability Coverage
Company Vehicle (role-dependent)
Branded Uniforms provided at no cost
Company-Paid Training & Professional Development
Tuition Reimbursement to support continued education
Apprenticeship Opportunities for skill-building and career progression
Recruitment Incentive Bonus Program
Gym Membership Program
Health & Wellness Program
A Supportive, People-First Workplace Culture