HVAC Service Manager

The Brewer-Garrett Company•Middleburg Heights, OH

16d

About The Position

Brewer-Garrett is a facility solutions company. Our goal is to make buildings more energy-efficient through HVAC design, electrical upgrades, building automation systems design and installation, maintenance, and repair. We are a solution-based business with a proven track record of saving our clients' money through reduced energy usage while improving their overall carbon footprint. Our team is second to none. Their creativity and dedication to providing solutions for our clients is their #1 priority. Their team-oriented approach to projects is what sets BG apart from the rest of the industry. Our company is built upon the talent and experience of our associates, and we are looking for an experienced and team-oriented Service Manager to join our growing team. JOB SUMMARY: The Service Manager is responsible for owning and growing a portfolio of commercial HVAC service accounts by building strong, long-term client relationships and ensuring consistent service profitability. This role leads a team of technicians to deliver high-quality service, meet contract obligations, and maximize operational efficiency. Success in this position requires balancing customer satisfaction, technician performance, and financial outcomes, while identifying opportunities for account growth and project sales.

Requirements

Minimum of 5 years of experience as a Service Technician OR 3 years of experience as a Service Manager, Project Sales Rep, or Account Manager.
Experience managing commercial accounts and working in commercial, educational, governmental, or industrial facility is highly valued.
Strong communication skills: must be able to effectively relay information to various audience groups, including clients, managers, leadership, colleagues, and business associates.
Strong interpersonal skills: ability to foster and maintain positive working relationships with individuals internal and external to the company and from various backgrounds.
Strong leadership skills: ability to direct, train, and supervise others; ability to motivate and develop others, manage performance, and foster a collaborative team environment.
Working knowledge of HVAC systems or mechanical systems is preferred.
Proficient user of Microsoft office suite; highly proficient in the use of Excel and other software used in the service industry.
Excellent mathematical skills to perform the duties of this role, including but not limited to, reviewing or preparing budgets, workforce analysis, and other job-related documents.
Self-management: able to work autonomously when necessary and effectively integrate with project teammates to meet deadlines and expectations.
Excellent analytical skills; ability to analyze data and relay trends and potential outcomes; ability to evaluate problems and identify resolutions; good negotiation skills.
Must demonstrate professionalism and tact in all interactions.
Ability to maintain satisfactory attendance.
Must be able to drive to and from business appointments and job sites.
Must be able to climb ladders to access equipment.
Must be willing and able to open mechanical equipment and visually inspect operation, subject to proper training and safety requirements.

Responsibilities

Interact with owners and client representatives to develop and maintain productive, long-term relationships; complete annual evaluations with clients.
Coach and manage HVAC technicians to drive performance, accountability, and service quality.
Ensure contracts meet planned gross profit through management of client expectations, while safeguarding owner satisfaction through supervision of technicians and service performance.
Manage a portfolio of approximately 40-50 accounts.
Ensure cost-effective use of equipment, tools and materials while maintaining efficient field operations.
Conduct job site visits to inspect equipment and equipment rooms; evaluate job performance and provide direction on areas of improvement in order to meet client expectations.
Monitor and adjust contract costs to align with scope changes and maintain profitability.
Make recommendations to the Operations Manager on all matters affecting service operations; analyze workforce data, budgets, client feedback, technician performance, personal observations, etc.
Secure customer renewal agreements with price escalations; renew at least 92% of assigned existing contract base each year.
Proactively address at-risk accounts and implement strategies to retain clients.
Other duties as assigned within the scope of this role.
Achieve a minimum of $450,000 in annual project sales. This will consist of pull-through work from existing client base and has been historically achieved in this position.
Promote new business and upgrading of existing agreements; prepare estimates and proposals for services projects and small equipment replacements.
Assist clients with capital budgeting plans for equipment replacements.
Provide sales personnel with qualified leads, alert sales personnel about competitive sales efforts.
Oversee, direct, and evaluate the work of assigned technicians. Responsible for soft-skills training and performance management of direct reports.