HVAC Service Manager

Bell Brothers•Sacramento, CA

17d•$110,000 - $145,000

About The Position

As an HVAC Service Manager, you will lead a high-performing team dedicated to delivering exceptional HVAC service. Your role ensures operational excellence, customer satisfaction, and team development. This leadership position is pivotal to our commitment to providing superior HVAC solutions.

Requirements

High school diploma or GED; technical training in HVAC is preferred.
A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
Exceptional leadership, communication, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
Oversee the recruitment, onboarding, and continuous professional development of team members.
Coordinate and manage daily service schedules, optimizing technician productivity.
Ensure timely completion of service calls and maintain high-quality standards.
Monitor and enforce safety protocols to promote a secure working environment.
Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
Develop and manage the service department’s budget, focusing on cost control and profitability.
Track expenses and revenue to ensure the department meets financial goals.
Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
Implement advanced HVAC technologies and best practices to stay ahead in the industry.
Ensure adherence to industry standards and regulatory requirements.
Maintain accurate service records and reports for internal and external use.