HVAC Service Manager - Weekend Position
About The Position
We’re looking for an experienced HVAC Service Manager to lead a high-performing service team and help take our operation to the next level. This role is hands-on, people-focused, and performance-driven. You’ll spend a majority of your time in the field supporting technicians, coaching performance, and ensuring our customers receive consistent 5-star service. If you’ve led technicians before, know how to coach to results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team. Nexstar and scripted service experience are a plus but not required.
Requirements
- High school diploma or equivalent (required)
- 5+ years of management experience in a residential service setting
- Proficient with mobile devices
- Strong working knowledge of Service Titan (or similar service software)
- Comfortable using Microsoft Office applications
- EPA Certification
- TDLR License
- Valid, clean driver’s license
Nice To Haves
- Nexstar and scripted service experience
Responsibilities
- Lead, manage, and hold technicians accountable through 1:1s, team meetings, coaching, and performance reviews
- Maintain consistent involvement in company-sponsored and team-building activities
- Track technician performance and customer interactions, delivering individualized coaching per technician
- Partner closely with Dispatch to ensure the right technician is assigned to the right job
- Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
- Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching calls
- Represent, train, and reinforce the company brand and customer experience at all times
- Understand, enforce, and optimize Service Titan processes
- Collaborate with leadership to develop new technician motivation and incentive programs aligned with company vision
- Create, reinforce, and enforce truck restock and inventory habits
- Enforce quality workmanship standards across the service team
- Oversee technician technical assessments and checklist completion
- Lead safety meetings and promote a safe work environment
- Oversee customer issue resolution, including site visits, repair oversight, follow-up calls, and coordination with Finance for insurance-related matters
Benefits
- Medical, Dental & Vision Insurance
- Pet Insurance
- 401k with 4% company match
- PTO, Paid Holidays, Paid Wellness Time
- Company-provided truck, phone, iPad, and uniforms
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
