HVAC Service Manager

Paschal Air, Plumbing & Electric•Joplin, MO

About The Position

We are looking for a HVAC Service Manager to join our team! A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it! What you’ll love about working for us: Paid Time Off your first year of employment Paid Holidays Medical, vision, dental, life, accident, and disability insurance Retirement savings with a company match Company paid life insurance Tuition/training reimbursement

Requirements

Desire to be part of a winning team
Possession of a valid driver’s license and good driving record.
Have great customer service. Be a leader and mentor to others. Possess the ability to grow and train a team. Have a servant’s mentality. Be motivated with a desire to win.
Possession of a valid driver’s license and good driving record.
Possess great mechanical aptitude.
Strong ability to read and understand technical instructions.
Good written and verbal communication skills. Ability to create concise yet informative service performance and other technical notes in a shared environment.
Strong knowledge of equipment, tools and methods commonly applied in repairing air conditioning and heating equipment.
Knowledge of principles of operation of HVAC systems and safety practices.
Accurate diagnostics ability.
Excellent ability to explain technical information to clients.
Computer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments.
Ability to attract, hire, train and retain field technicians.
Applicable HVAC licensures by an accredited institution in accordance with varying state requirements.
Previous HVAC installation experience.
This position is considered a safety sensitive position, successful completion of a preemployment drug screen and background check is required.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Oversee the company’s HVAC Field Service Supervisors and HVAC Field Technicians.
Responsible for interviewing, hiring, coaching, counseling, discipline, and training.
Lead and develop employees by motivating the team to work at their maximum productivity.
Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
Research and resolve customer issues and complaints to ensure customer satisfaction.
Monitor procedures to ensure high level of customer satisfaction through timely and effective communications with staff.
Ensure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information.
Maintain a safe and healthy work environment by following and enforcing standards, procedures, and complying with regulations.
Build trust and rapport with coworkers to foster an environment of teamwork and support of the company culture.
All other duties as assigned.