HVAC Service Coordinator

Daikin Applied Americas•Richmond, VA

16d•$24 - $37•Onsite

About The Position

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator in our Richmond office! The Service Coordinator performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: In office in Richmond, VA What you will do: Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance) Handle customer inquiries and routes questions of technical nature to the appropriate resource Track of time and attendance for Technicians Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed Invoice and bill customers Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received Coordinate warranty administration process. Order parts and tracks shipments. Answer telephones and greets customers. Maintain professional and courteous customer contact. Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment. Maintain OSHA logs. Enter all information and maintains information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources Maintain filing for office. Maintain office equipment (copier, telephone, fax, etc.) Organize and coordinates inventory processes. Provide initial notification of Workers Compensation claims to insurance carrier. What’s in it for you: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Requirements

High school diploma or equivalent
3 years related experience in Mechanical, Electrical, Plumbing (MEP) service field
Experience with Astea Alliance or other service tracking software
Working knowledge of Microsoft Office Suite
Strong written and verbal communication skills
Strong organization, problem-solving, and customer service skills

Nice To Haves

4 year bachelor’s degree

Responsibilities

Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)
Handle customer inquiries and routes questions of technical nature to the appropriate resource
Track of time and attendance for Technicians
Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed
Invoice and bill customers
Perform local office AP/AR functions.
Follow up with customer to ensure that payment has been received
Coordinate warranty administration process.
Order parts and tracks shipments.
Answer telephones and greets customers.
Maintain professional and courteous customer contact.
Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment.
Maintain OSHA logs.
Enter all information and maintains information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes
Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
Maintain filing for office.
Maintain office equipment (copier, telephone, fax, etc.)
Organize and coordinates inventory processes.
Provide initial notification of Workers Compensation claims to insurance carrier.

Benefits

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements
Multiple Medical insurance plan options + Dental and Vision insurance
401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
Short term and long term disability
120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays
40 hours paid sick time
Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service
The typical hourly pay rate for this position ranges from $23.65 - $36.59 in Virginia.
The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
Building a more sustainable planet.
Creating comfortable, healthy spaces for people to connect, live and work.
Perfecting the air we share.
Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world.
We're innovators and leaders.
Not only as a business, but as individuals.
And we are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering.
We invest in our people, and our people invest in our customers and communities.
This mutual commitment is the reason for our dynamic growth.
So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds.
You see, we're not just innovating on the outside.
We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges.
That's why Daikin offers more than a job.
Here's where you'll be heard, be valued, belong -- and be able to make your mark.
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