HVAC Service Coordinator

Aero Mechanical • Johnston, RI

1d • Onsite

About The Position

Aero Mechanical Inc. seeks a motivated and experienced Commercial HVAC Service Coordinator to join our team in this on-site role. You will be responsible for receiving incoming calls from our clients for troubleshooting and repairing HVAC equipment, ensuring quality response times and overall client satisfaction while handling an efficient and productive schedule for our technicians. Your energetic approach will help us deliver exceptional service while maintaining efficient operations.

Requirements

• Prior experience in a similar role with a commercial HVAC service team is required.
• Must be able to work additional hours when emergency situations arise.
• Excellent time management and organizational skills.
• Strong attention to detail required to ensure accurate scheduling, proper job assignment, correct customer information, and precise documentation of service calls and work orders.
• Self-starter attitude and not afraid to give directions when needed.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving ability to quickly assess and resolve scheduling conflicts, technician availability issues, emergency service needs, and customer concerns, often in real time.
• Professional attitude towards all clients, vendors, and employees.
• The ability to collaborate and work in a dynamic team environment.
• Solid communication skills, both written and verbal.
• Strong Microsoft Outlook skill.

Responsibilities

• Answers incoming calls and emails from clients and directs them to appropriate team members.
• Confirms service calls and quoted repairs with clients and coordinates with appropriate team members based on type of job.
• Coordinates schedules with service techs using Sage 100 dispatch board.
• Performs "collection" calls with customers through regular contact to ensure payments are made timely and all necessary documentation is received
• Acts as a communication liaison between the Service Technicians, the sales team, and our clients.
• Reviews/Processes vendor invoices.
• Processes deliveries to shop.
• Reviews daily service reports.
• Keeps all client records accurately updated in work order system.
• Reviews service tech payroll - calculates and enters on-call pay each week.
• Reviews/processes annual renewals - preventative maintenance contracts.

Benefits

• Company health, dental, vision and HRA (with very reasonable payroll deduction
• 401K with discretionary company match and profit sharing
• basic life insurance
• PTO- vacation, sick and paid standard and floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees