HVAC Service Coordinator

DOC Maintenance LLC • Rock Hill, SC

4d

About The Position

At DOC Services, we’ve been providing trusted facility solutions for over 35 years. From HVAC systems to commercial equipment maintenance, we’re proud to keep businesses running smoothly. As our team continues to grow, we’re looking for a detail-oriented and customer-focused HVAC Service Coordinator to join our HVAC Department.

As an HVAC Service Coordinator, you’ll be the key connection between our customers, technicians, and internal team. You’ll manage the scheduling of service work orders, coordinate technician routes, and ensure repairs and projects are completed efficiently. This role is perfect for someone who enjoys problem-solving, multitasking, and providing excellent customer service in a fast-paced environment.

Requirements

• High School Diploma or equivalent
• Strong communication skills, both written and verbal
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Proficiency in Microsoft Office and comfort learning new software systems

Nice To Haves

• Experience in customer service, dispatching, quoting, or part procurement preferred
• Previous HVAC industry experience is a plus

Responsibilities

• Scheduling service work orders and routing technicians to customer sites
• Preparing accurate proposals and submitting them for customer approval
• Tracking and updating service calls and customer records
• Assisting with quoting, part procurement, and dispatching
• Troubleshooting and resolving customer inquiries with professionalism
• Collaborating with internal teams to ensure timely, quality service delivery

Benefits

• Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance
• Strong 401(K) match
• Ongoing training and career development opportunities
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED