HVAC Service Coordinator

Fidelity Building Services Group•Hammond, LA

21d

About The Position

Metro Building Services is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation. We are looking for a Service Coordinator to join our Hammond, LA team! About Us: Headquartered in Mississippi with locations in Louisiana, Metro Mechanical, A Fidelity Company, is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation. An authorized dealer of Distech Controls™, Metro Mechanical is committed to excellence in quality and surpassing the expectations of our clients through a focus on safety, high-performance, and integrity.

Nice To Haves

At least 2 years of experience in the HVAC industry, preferably in dispatching or equivalent.
At least 1 year of customer service experience.

Responsibilities

Greet all visitors courteously, determining their needs and directing them to the proper departments
Dispatch service technicians and schedule team labor for maintenances and/or repairs
Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure.
Gather details such as operating conditions at the time the complaint/failure occurred.
Process work orders from beginning to final review to include verbiage and tool/misc./part changes.
Provide administrative support to team members as needed.
Assist and support other team members when needed or in their absence.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers.
Maintain company confidentiality.
Attend and participate in all meetings, training, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.