HVAC Senior Inside Sales Associate

First Supply • Dubuque, IA

11h

About The Position

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation , we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. The HVAC Senior Inside Sales Support Specialist is a customer-centric and technically skilled role that integrates advanced product knowledge and multi-channel communication expertise to drive sales growth and provide superior customer service. This position manages complex customer accounts, resolves escalated technical and service issues, and mentors entry-level staff. By leveraging CRM/ERP systems, digital tools, and industry insights, the Senior Inside Sales Support Specialist ensures efficient quoting, accurate order processing, and innovative solutions to customer challenges. If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY!

Requirements

• High school diploma required.
• 4+ years’ experience in sales support, customer service or related trade fields (plumbing/PVF, HVAC or Fluid Handling).
• Advanced technical product knowledge.
• Demonstrated ability to handle escalated customer issues with a solutions-focused approach.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency with CRM/ERP systems, as well as Microsoft Office Suite.
• Excellent written and verbal communication skills, with the ability to adapt messaging to customers, vendors, and internal stakeholders at all levels.
• Leadership skills with experience mentoring, training, or coaching junior staff.

Responsibilities

• Support internal sales and branch teams as a technical resource, troubleshooting channel-specific challenges, guiding accurate quote preparation.
• Serve as the primary point of contact for key accounts and escalated customer issues, ensuring timely resolution and customer satisfaction.
• Proactively identify customer needs and recommend solutions, product alternatives, or process improvements that add value.
• Prepare accurate quotes for customers by gathering pricing, availability, and product details.
• Respond promptly and professionally to customer inquiries via phone, email, and digital platforms.
• Mentor and support entry-level Inside Sales Support Specialists, sharing best practices and assisting with complex inquiries.
• Contribute to continuous improvement initiatives aimed at enhancing workflows, customer interactions, and system utilization.
• Stay current with industry developments, competitor offerings, and technology tools that impact customer service and sales support.
• Other duties/responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED